Front Desk Agent

Why us?Front Desk AgentAre you ready to turn your passion for helping others into an unforgettable journey? At The Elizabeth Hotel & Emporium, we're not just about providing exceptional service, enriching lives one experience at a time. If you're looking for a workplace that fosters a sense of belonging then look no further!Here's why YOU BELONG with us:Creative Vibes : We're all about unleashing your creative spark! Whether it's through our curated art collection or the rhythmic melodies that fill our halls, there's always room to express yourself.Endless Opportunities : Your career isn't just a job here, it's a journey. With 45+ properties across the US, there's a path for growth and development tailored just for you.Work-Life Harmony : We get it – life is about balance. That's why we offer flexible schedules to ensure you can pursue your passions both inside and outside of work.Community Connection : Making a difference isn't just a goal, it's our way of life. Join us in giving back to the Fort Collins community through volunteering and engagement initiatives.So, what's the vibe at The Elizabeth Hotel? Picture this: Live music filling the air at the Magic Rat, stunning views and crafted cocktails at Sunset Lounge, tantalizing bites at the Emporium, and the perfect pick-me-up from Bowerbird coffee shop – all under one roof! Whether you're indulging in our amenities or creating unforgettable moments for our guests, every day is an adventure.Come on over and let your work echo with us. Together, let's make the ordinary extraordinary!Job OverviewResponds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Maintains a friendly, cheerful and courteous demeanor at all times.

QualificationsEducation/Formal TrainingHigh School diploma or equivalentExperiencePrevious front desk or hotel experience requiredKnowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Must be fluent in oral and written English.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen.

Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

Mobility - must be able to reach all areas of hotel to assist clients.

Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

EnvironmentProlonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%Posting will close on 1/31/2025or once filled.BenefitsWhat’s in it for you?Full-time Benefits: (30+ hours worked on average per/week):

Medical, Dental, Vision insurance (average 30 hour per week to qualify for benefits)

Health savings and flexible spending accounts

Basic life and AD&D insurance

Short- & long-term disability

Mental health resources including an Employer Assistance Program (EAP)

Paid time off (PTO), sick pay, and holiday pay

Eligible to participate in the company’s 401(k) program with employer matching

Free Employee Meals

Tuition Reimbursement

Discount rates on Sage and Marriott hotels and Sage Restaurants

Employee referral Bonus program ($500 for hourly roles and $1000 for salaried roles)

SalaryUSD $15.50 - USD $16.50 /Hr.ID: 2024-25744Position Type: Regular Full-TimeProperty : The Elizabeth HotelOutlet: Not ApplicableCategory: Front Desk & Guest ServicesMin: USD $15.50/Hr.Max: USD $16.50/Hr.Tipped Position: NoAddress : 111 Chestnut StCity : Fort CollinsState : ColoradoEOE Protected Veterans/Disability