The General Manager functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Aspen Hospitality and property ownership. This position reports to the Vice President of Operations.
The pay range for this position is $175,000 to $225,000; actual pay will be dependent on budget and experience.Job Posting Deadline 
Applications for this position will be accepted until November 15, 2026.
Essential Job Functions Stays current with industry trends and monitors strengths and weakness of competition Explores new business opportunities and develops business plans designed to maximize property customer satisfaction, profitability, and market share Executes business plans designed to maximize property customer satisfaction, profitability, and market share Implements new ideas and takes calculated risks to improve guest satisfaction and profitability and evaluates the success of property business strategies to inform future business plan enhancements Continually verifies that business plans and actions have a positive impact on property performance Works closely with Sales and Marketing team to develop revenue-generating strategies for property Identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team Verifies that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals Creates succession plans for future job openings; actively supports the staffing process; verifies effective work processes, systems and teamwork are in place to maximize individual and overall property performance Reviews business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction Analyzes business information to proactively address changing market conditions Works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction Identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies Controls labor and capital expenses and ensures property operates within budgetary guidelines, and achieves profit margin goals Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property and utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery Addresses service failures or potential service failures, and for developing innovative ways to exceed guest expectations Establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers Other duties as assigned