Group & Tour Services Agent - Winter 25-26

Group & Tour Services Agents play a key role in delivering exceptional guest experiences by processing and reviewing orders accurately while providing knowledgeable product advice for Aspen Snowmass and related offerings. They manage account reconciliation for International and Domestic Tour Operators, Travel Agents, Groups, and other clients to ensure seamless transactions. Collaborating closely with Mountain Sales & Schools, Sales, and Accounting departments, Agents help fulfill advance purchase season passes, group, tour, and direct guest orders efficiently. This position reports to the Group & Tour Services Manager. Applications for this position will be accepted until September 1, 2025 for the 2025-2026 Winter Season.

 Essential Job FunctionsWork as an engaged member of the Group & Tour Services team, collaborating with domestic and international Sales Managers to build, maintain, and grow relationships with travel partners, driving increased sales and exceptional guest experiences Book, process, and review lift ticket, rental, and ski school orders for groups, tour operators, travel agents, lodges, and other third parties, consistently identifying upsell and cross-sell opportunities to maximize revenue and enhance each guest’s visit Process Season Passes accurately and efficiently as part of our fulfillment programs, supporting seamless guest access and satisfaction Communicate proactively and professionally by email and phone with external and internal guests, providing expert advice, personalized service, and solutions that exceed guest expectations Reconcile Group & Tour partner accounts regularly, working closely with Accounts Receivable to ensure accurate billing and maintain strong partner relationships that foster repeat business Develop and maintain effective communication and collaboration with key Aspen Skiing Company personnel across Mountain Sales & Schools, Four Mountain Sports Rental Retail, Administration, and Mountain Operations to deliver a unified guest experience Research, troubleshoot, and resolve guest ticketing issues promptly and professionally, minimizing disruptions and maintaining high guest satisfaction Assist with fulfillment of group, tour operator, and guest direct orders by preparing and delivering vouchers, tickets, and pre-arrival packets, ensuring a smooth and welcoming arrival experience for all guests Demonstrate strong computer proficiency, including typing skills and the ability to navigate multiple software programs simultaneously, supporting efficient sales processing and guest service delivery Understand and apply gross, net, and commission pricing models to optimize sales and ensure accurate order processing Actively contribute ideas to improve sales strategies and enhance guest services within Group & Tour Services and across the Mountain Sales department Other duties as assigned