Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates.   Within this, the key responsibilities for this position are:Liaison between Guest Services & all other Front Office departments.Review and coordinate daily arrivals/departures, transportation, house count, special events, VIPs, features and services of the hotel. Review all arrivals prior to check-in to be familiar with guest’s needs & potential issues.Responsible for ensuring that the Bell Captains are accurately organizing, coordinating, & charging daily guest transportation (including; private, courtesy, group drives, & ski shuttle).Assist with interviewing, hiring and training of bell and valet attendants, shuttle drivers and ski concierges.Ensure accuracy of payroll, writing department schedules, coaching & disciplining staff, ensuring & conducting accurate training, running weekly & monthly department meetings, tracking service charges in order to ensure associate payouts, ensuring proper maintenance of Jerome vehicles, and maintaining department budget constraints. Responsible for ensuring proper storing, delivering, and tracking of group/ individual amenity deliveries, organization of luggage room and shipping log.Assist Front Office Manager with maintenance of Jerome vehicles, including scheduling oil repairs, tire rotations, changes, recording damage, investigating causes and preventing future incidents.Assist Front Office Manager with updating and creating SOP’s, updating guest profiles and resolving guest issues.Oversee Service Charge Commission & Gratuity Program. Make certain all service charges/gratuities are posted and tracked properly in order to ensure accurate payout. Run Transaction Reports within Property Management System to track Monthly Service Charges including: valet, porterage, skier shuttle, and delivery fees utilizing excel template. Review Hotel Jerome’s Market Metrix (Guest Satisfaction) Results Daily, identity service issues and create action to resolve issues.