Head of Application Support Services

25 Jun 2024

Vacancy expired!

Telesis7 is in search of a Head of Application Support Services for a DIRECT HIRE position.

Job Duties and Responsibilities: This leader will provide end-to-end production support for Enterprise Applications. This team is tasked with supporting OSS/BSS, Retail, Middleware, and Data Management Systems, including billing, provisioning, activation, authentication, transaction processing, and location service applications. In this capacity, the team has responsibility for the critical systems our customer-facing employees depend upon in their daily work activities to provide the best possible experience to our customers. This leader must also have demonstrated excellence in Incident Management and Problem Management.

In this role, you will:
  • Develop and lead a world-class team focused on best-in-class reliability engineering and applications operations methodologies;
  • Develop a strong ability within the team to perform effective Incident Management from incident start through resolution, partnering with Development and Deployment to determine root causes, and driving rigorous Problem Management to follow through on actions;
  • Foster and encourage a culture of clear and precise communication, continuous improvement, and employee engagement;

Skills, Experience and Requirements: A successful IT Application Operations Leader will have the following:
  • BA/BS in a technical or business discipline (information systems, engineering, computer science, finance, business administration, or accounting) or relevant experience; MA/MS preferred;
  • 10+ years of experience in Information Technology;
  • 5+ years in a senior IT leadership role in a large enterprise environment;
  • Strong experience with Intake, Problem Management, and Service Availability Management;
  • Exceptional written and oral communication skills;
  • Ability to articulate complex situations clearly;
  • Knowledge of public cloud, preferably AWS services and operations;
  • Knowledge/experience with configuration management (Chef, Puppet, Ansible, Salt);
  • Knowledge/experience with Infrastructure as Code (IAC) (Terraform, CloudFormation);
  • Knowledge/experience with CI/CD tools and concepts

  • ID: #43608701
  • State: Colorado Englewood 80110 Englewood USA
  • City: Englewood
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-06-25
  • Deadline: 2022-08-23
  • Category: Et cetera