Vacancy expired!
- Perform break-fix end-user desktop support to users and provide telephone and deskside support to the divisional community for software, hardware, and various infrastructure related issues.
- Ensure that all requests from users are logged in ZenDesk and escalation procedures are followed. Install and configure desktop computer system hardware and software (including operating systems and applications software).
- Install and configure printers and various network connected equipment.
- Assist in the maintenance of production desktop images. Remediate threats to the desktop environment (i.e. virus, spyware, malware, etc.).
- Participate in rollouts of new software/hardware to ensure consistency in technical standards.
- Perform minimal after hours and weekend support, systems installation and maintenance, when requested.
- Undergraduate degree in a computer science related field and/or equivalent work experience required.
- A minimum of three year / Desktop Support or PC Support experience working in a corporate environment.
- Working knowledge of Windows 10, macOS, iOS, Android.
- Basic understanding of Wired and Wireless Networking concepts, general troubleshooting steps, and network tools (Ping, Traceroute, etc.)
- Familiarity with Google Workspace, Zoom, Slack
- Familiarity with MS Active Directory environment.
- Familiarity of Microsoft Office products (Word, Excel, Power Point, Access, etc).
- Experience with desktop remote control software (BeyondTrust).
- Understand computer imaging concepts
- Strong analytical problem solving skills.
- Work well autonomously and in a team environment. Excellent communication skills, both written and verbal.
- Experience with working within a ticketing system (ZenDesk).
- Knowledge of Broadcast IT Systems, including Digital Audio Delivery Systems, Burli, VoxPro, Adobe Audition, Wide Orbit Automation, and Avid Pro Tools - not a requirement, but desired