Help Desk Analyst

04 Dec 2024

Vacancy expired!

HI,

Hope you are doing great,

Help Desk Analyst

Location: Denver, CO

Duration: 12 months

Responsibilities/Job Duties/Job Description/Qualifications The IT Specialist provides telephone and desktop support to users on day to day issues involving Windows 10, macOS, VirSpyware, Google Workspace, MS Office functions, Adobe Creative Cloud Suite, printers, BYOD smartphones, and applications for a user base both onsite and remote. The IT Specialist is responsible for providing Level 2 hardware and software support for desktop PC’s, laptops and peripherals, including IOS devices in multiple locations. The IT Specialist will be responsible for the installation, configuration and troubleshooting of various desktop hardware, software and related peripherals including and not limited to printers, print servers, scanners and iOS and Android devices.Responsibilities What You'll Do:
  • Perform break-fix end-user desktop support to users and provide telephone and deskside support to the divisional community for software, hardware, and various infrastructure related issues.
  • Ensure that all requests from users are logged in ZenDesk and escalation procedures are followed. Install and configure desktop computer system hardware and software (including operating systems and applications software).
  • Install and configure printers and various network connected equipment.
  • Assist in the maintenance of production desktop images. Remediate threats to the desktop environment (i.e. virus, spyware, malware, etc.).
  • Participate in rollouts of new software/hardware to ensure consistency in technical standards.
  • Perform minimal after hours and weekend support, systems installation and maintenance, when requested.
About You:
  • Undergraduate degree in a computer science related field and/or equivalent work experience required.
  • A minimum of three year / Desktop Support or PC Support experience working in a corporate environment.
  • Working knowledge of Windows 10, macOS, iOS, Android.
  • Basic understanding of Wired and Wireless Networking concepts, general troubleshooting steps, and network tools (Ping, Traceroute, etc.)
  • Familiarity with Google Workspace, Zoom, Slack
  • Familiarity with MS Active Directory environment.
  • Familiarity of Microsoft Office products (Word, Excel, Power Point, Access, etc).
  • Experience with desktop remote control software (BeyondTrust).
  • Understand computer imaging concepts
  • Strong analytical problem solving skills.
  • Work well autonomously and in a team environment. Excellent communication skills, both written and verbal.
  • Experience with working within a ticketing system (ZenDesk).
  • Knowledge of Broadcast IT Systems, including Digital Audio Delivery Systems, Burli, VoxPro, Adobe Audition, Wide Orbit Automation, and Avid Pro Tools - not a requirement, but desired
Equal Opportunity Employer Minorities/Women/Veterans/Differently AbledThanks

Regards,

Rajesh PasumarthiTechnical Recruiter

MatchPoint SolutionsPhone: +1 | Email: rajesh@matchpointsolutions.com|

  • ID: #23858296
  • State: Colorado Denver 80201 Denver USA
  • City: Denver
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-12-04
  • Deadline: 2022-01-21
  • Category: Et cetera