Help Desk Supervisor

01 Apr 2024

Vacancy expired!

As the newest member of our IT team, you will be overseeing the operation of MHP's Information Services Help Desk – coordinating and prioritizing services, managing the team, and helping us evolve our process discipline. You have 3+ years of experience in a technical support role with recent work as a team lead or supervisor. You are outgoing, empathetic, and lead by example using your technical knowledge to solve complex issues for non-technical users – you love helping people! If you are looking to make an impact on your community while developing the skills to level up your career, let's talk!Your Values: Collaboration, Relationships, and IntegritySpend your days:Managing the daily operations of MHP's Information Services Help Desk, coordinating activities across a portfolio of digital servicesRecruiting, leading, and inspiring our help desk staff, ensuring efficient and effective delivery of service to non-technical customersDeploying ITSM processes and procedures based on ITIL best practices to support incident and service managementWorking collaboratively across the organization serving as the primary point of contact for all help desk services ensuring adherence to all policies, procedures and regulationsEstablishing personal and department goals and activity metricsPromoting, supporting, and demonstrating MHP's mission, vision, and values in everything you do

  • ID: #49602801
  • State: Colorado Lafayette 80026 Lafayette USA
  • City: Lafayette
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-04-01
  • Deadline: 2023-05-31
  • Category: Et cetera