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Job Id: 89497 Title: Help Desk Support Location: 601 E. 19th Avenue Lakewood, Colorado 80215 Duration: 12 Months Description: Provides mobile application (iOS and Android) support to the citizens of Colorado. The support will be for a new application currently being built. The incumbent responds and provides assistance for support requests via phone and emails. They identify, research, and resolve technical problems associated with the mobile app. They document, track and monitor customer support requests to ensure a timely resolution. They utilize personal experience, documentation and pre-established guidelines to perform the functions of the job. List of skills needed to be successful in this position:
- Experience with iOS and Android operating systems, functionality and ability to troubleshoot, reproduce and report on problems.
- Use of tools and diverse mobile devices makes and models
- iTunes as well as Apple and Google Play Store.
- Knowledge of networking, wifi, firewall limitations, and experience troubleshooting or communicating errors related to this functionality.
- Excellent communication skills
- Customer service skills to field and support both the public and interagency relationships. Including supporting and making recommendations for ADA and UI/UX user interfaces.
- Bilingual English Spanish a plus, but not required.
- Jira Ticketing system experience
- Amazon Web Service - Chat and Connect experience
- Work Non-Traditional Hours