Help Desk Technician

Job ID: CO-CDOT ITS NOC Technician (94590812)Local/Onsite Help Desk Technician with Linux, Windows 9x/2000/XP/NT/Vista/7 and IOS ExperienceLocation: Golden, CO CDOTDuration: 12+ months3 References MustSkills :Linux Proficient (4-6 Years) NoOperating Systems Windows 9x/2000/XP/NT/Vista/7 Proficient (4-6 Years) NoManage Engine Ticketing system Familiarity with ticketing systems, preferably Manage Engine, is not a requirement – but is a plus Proficient (4-6 Years) NoHelp Desk Experience working in a help desk environment Novice (1-3 Years) NoIOS Proficient (4-6 Years) NoCommunication skills both verbal and written Advanced (7-9 Years) No4The purpose of this Help Desk position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.Responsibilities for Help Desk TechnicianManage Help Desk tickets in a timely mannerRespond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolvedDocument customer interactionsResolve customer reported issuesEscalate unresolved issues to the next TierInstall, make changes and repair computer hardware and softwareMonitor and respond quickly to incoming requests related to IT issues.Maintain computer systems and act as support if any system goes down.Assist with onboarding and offboarding of new or outgoing users.Install, configure, maintain and upgrade PC software.Qualifications for Help Desk TechnicianExperience working in a help desk environmentFlexibility to work a variety of shifts with minimal noticeMust have reliable transportationMust be able to pass a background checkProficiency with Windows, Linux, and IOS computersExcellent oral and written communication skillsDetail oriented and highly organized to keep tickets in orderAbility to remain calm and professional in stressful situationsResourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.Motivated to learn and troubleshoot new devices and systems in a fast moving IT environmentUnderstanding and appreciation for information security within systems and user devices.Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessaryFamiliarity with ticketing systems, preferably Manage Engine, is not a requirement – but is a plusCOE-RTR.doc