In the role of In-Room Dining Supervisor, the primary goal is to ensure an outstanding and memorable in room dining experience for each guest and providing developmental supervision to the team. Responsibilities include overseeing daily operations, maintaining knowledge of all menu offerings and quality standards, and providing guidance to the team.Overseeing daily operations by:Answering incoming calls and placing ordersHaving the ability to carry out the duties of an In Room Dining Server as needed to contribute to a team oriented atmosphereMaintain cross departmental communication to ensure timely and accurate service throughout the hotel - specifically involving special requests and amenitiesMaintaining knowledge of all menu offerings and quality standardsEnsure quality and timeliness of all food items, as well as provide knowledge of wine and spiritsProviding guidance to the team.The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requestsAttend regular food and beverage meetings to stay up to date on all departmental happenings Ensure team is staying up to date on par levels for all items needed to have a successful service and submit orders when necessaryAmenity ItemsCGSCondiments, teas, etc…Mini bar itemsIn conjunction with IRD Captains, conduct and submit an accurate monthly inventory of:Mini bar itemsObserve physical condition of facilities and equipment in the In-Room Dining area and make recommendations for corrections and improvements as needed