Job Summary
The Inside Sales Representative for the Aftermarket Business is responsible for partnering with the
outside sales team to proactively sell service contracts and aftermarket products for our Analytical
Instruments business. This role focuses on driving market penetration of consumables and services,
accelerating revenue growth, and building long-term customer relationships within a defined geography.Key CharacteristicsProactive and results-driven with a customer-centric mindsetExcellent communication and interpersonal skillsAnalytical and data-orientedCollaborative team playerDuties &  ResponsibilitiesEngage customers and prospects via email and phone to identify and close sales opportunitiesMaintain accurate records of installed instruments and provide customer quotations using CRM systems, ensuring personalized and timely responsesDevelop tailored proposals for customer service contracts and consumables productsAnalyze customer accounts to identify trends and opportunities for growthProvide regular feedback to management on ways to improve inside sales processes and enhance customer experienceCollaborate with internal teams, including lead qualification, support, and field sales, to create seamless and positive customer interactionsActively seek and respond to customer feedback, using insights to drive innovations in products and services