IT Manager

22 Nov 2024

Vacancy expired!

Role: FULL TIME With Financial Client Location: Denver , CO ITIL Certifications is a big plus The Manager is responsible for the maintenance, support and retirement/upgrade of systems that are at the core of Client. The candidate will strategize on the approach, collaborate on business needs and partner with the in-house team and external providers to measure performance and support needs over time. The candidate will be accountable for client experience and satisfaction based on uptime reliability, performance and smooth operations of the infrastructure & commercial applications support including issue resolution. The Production Support Manager will be responsible for establishing strong partnerships with those vendors, Inhouse development staff and set clear expectations on application performance, support needs and frequent issue trends. Responsibilities :

  • Owning the Internal and external client satisfaction and experience
  • Perform Infrastructure & application support leadership functions, such as defining strategy, measuring application performance, impact on infrastructure, defining KPI's, and mentoring team members.
  • Balancing the day-to-day with the bigger picture and longer-term vision.
  • Responsible for establishing and managing the IT production support budget.
  • Responsible for managing Third Party Service providers, support desk etc.
  • Responsive to a distributed / highly remote user base.
  • Continue to build best in class Production support desk with service levels for identifying recurring issues and owning the resolution to completion
  • Cultivate and build a Service Level Agreement and due date focused engineering culture.
  • Collaborate with your peers and leadership to help define our technical direction and product/project roadmaps.
  • Communicate frequently with all stakeholders to provide project status, risk analysis, technical recommendations and resource constraints that may impact strategic direction.
  • Troubleshoot production issues and support triage, reporting and correction of production software.
  • Participate in accreditation.
Job Requirements
  • Comfortable working hands-on while leading and growing a small team.
  • Demonstrated experience managing IT support teams and developing direct reports through promotion, performance review communication, accountability, motivation/engagement.
  • Demonstrated experience with any public cloud.
  • Deep understanding of how to build an efficient IT support operation including proactive monitoring and high levels of automation.
  • A history of working in fast-moving environments handling multiple, competing priorities.
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  • Bachelor's degree in Computer Science or equivalent experience a plus.
ACI (Advanced Computing International) is a Global Technology Services, Products & Solutions Company focused on designing and delivering the next generation applications and digital experiences for businesses and consumers. We specialize in Big Data & Analytics, Digital Transformation, IT Service Management, Cognitive Solutions, Artificial Intelligence, IOT & Future Networks, DevOps, Enterprise Applications & Managed Infrastructure Services & Industry Specific Solutions. Leveraging the insights gained from working on innovative solutions and disruptive technologies, ACI develops Solutions to enhance business performance, accelerate product & applications time-to-market, harmonize Consumer Experiences and streamline their business operations. ACI works with clients across different business sectors: Financial Services, Healthcare, Manufacturing, Hi-Tech, Media, Utilities, Public sector, Retail, Telecom, E-commerce & Logistics, and Higher Education. ACI s core DNA is built on Innovation and co-existence to build a collaborative ecosystem where companies and consumers win.

  • ID: #23271422
  • State: Colorado Denver 80265 Denver USA
  • City: Denver
  • Salary: $DOE
  • Job type: Permanent
  • Showed: 2021-11-22
  • Deadline: 2022-01-20
  • Category: Et cetera