AECOM is seeking an IT Program Administrator to become part of the Corporate IT team. This position is responsible for managing the PC as a Service (PCaaS) Program across the United States, Canada and Latin America. The successful candidate will be accountable for a range of key activities within the program.This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in Denver, CO.Tasks and ResponsibilitiesWork closely with AECOM's PC as a Service provider for the US and Canada regions, ensuring the achievement of deliverable targets in several areas, including:PC refresh cyclesDeployment of PCs for new hiresDeployment of PCs for contingent workersAsset retrieval for leaversE-Discovery processingReuse and disposal of assetsStock and order tracking and monitoringDell PCaaS performance monitoringHardware stock management and forecastingRaising purchase requests for hardwareConduct weekly meetings with stakeholdersValidate data for order informationTrack escalations within the PCaaS programCollaborate with LATAM regions to align and manage starter, leaver and PC refresh processesWork closely with the AMER IT Service Delivery Team and IT Asset Management (ITAM) teamManage engagement with end users, addressing questions and queriesEnsure the creation of knowledge articles, training materials and how-to documentsDocument and communicate processes, procedures and standardsIdentify opportunities for process improvementCollaborate and contribute to broader IT goals