IT Service Desk Analyst

Tyto Athene, LLC
Coloradosprings, CO
05 Feb 2025

Vacancy expired!

Position Summary:The

IT Service Desk Analyst (NetOps Specialist/ Orders Compliance) will be supporting the United States Space Force (USSF) Space Operations Command (SpOC) Intelligence and Cyberdefense Enterprise Services (SPICES) Contract. Candidate will provide Subject Matter Expertise to ensure completion of cyberspace operations orders from 24AF (AFCYBER). Candidate will develop and implement strategic goals to refine and improve the defense and mission capability USSF’s assets supporting space mission systems. The candidate must demonstrate applicable experience with Cybersecurity and Risk Management Framework (RMF).

Advancement Opportunities: This position is a great stepping stone for folks wanting to pursue a variety of IT careers with the United States Space Force (USSF) and/or careers in Cybersecurity, specifically, defensive cyber operations.

Responsibilities:
  • Support efforts to achieve/maintain ATO within schedule.
  • Coordinate/assist IT Service Desk regarding cyberspace orders, provide analysis, mission impact and POA&M development.
  • Discern relevant and applicable cyber orders directed by other organizations as they apply to space systems.
  • Ability to develop in depth understanding of ongoing activities and potential or actual mission impact, brief leadership and track progress/completion/challenges to completing assigned orders.
  • Coordinate and address conflicting guidance with I-NOSCs and CCDR DCO organizations.
  • Lead for POA&M monitoring, updates, resolution, and briefing appropriate Gov POCs.
  • Provide persistent assessment of operational risks and vulnerabilities as they pertain to cyberspace orders, coordinate requests for relief if orders suspense cannot be met.
  • Review the generic/AF-wide orders and write subordinate order tailoring tasks to the technical details of space systems, utilizing existing Air Force Forces (AFFOR) processes to order subordinate units to implement taskings.
  • Recommend and help improve/streamline/repair existing processes and implementation procedures.
  • Track completion of ordered tasks to subordinate units and respond to questions from subordinate units for assistance with task completion- excellent customer support required.
  • Assist units by coordinating with USSTRATCOM, USCYBERCOM, USSF, 624 OC (AFCYBER), and subordinate units to clarify, deconflict, and track tasks required in conducting cyberspace operations on space mission systems and USSF portions of the AFIN.
  • Assist the customer by supporting routine and emergency Cyberspace Protection Team (CPT) requests.
  • Participate in SpOC Operational Planning Team actions as required.
  • Provide strategic theories, methodologies, and direction to customer in support of Cybersecurity Service Provider (CSSP) activities for space mission systems.
  • Coordinate with Special Program Offices (SPOs) and Project Management Offices (PMOs) to ensure network and system cyberspace defense elements are identified, tracked, and resolved.
  • Participate in planning and design processes to ensure Cyberspace Security is accounted for in future space systems.
  • Collaborate with SPOs to prioritize vulnerability patching and mitigation efforts accounting for mission impact, intelligence, and likelihood of exploitation.
  • Provide strategic theories, methodologies, and direction to customer in support of CSSP activities for USSF portions of the AFNET and space mission systems.
  • Provide leadership, mentoring, and quality assurance for team members.
  • Prepare and present briefings, reports, informational analyses in support of USSF and SpOC.
  • Perform records management of sustainment related deliverables and documentation.
  • Participate in customer exercises, after duty hours may be required.
  • Ensure adherence to Government policies, master plans and schedules, and develop solutions to program problems.
  • Accomplish all other tasks as assigned by Prime Contractor leadership or Government personnel.
  • Participate in customer exercises, after duty hours may be required.
  • Ensure adherence to Government policies, master plans and schedules, and develop solutions to program problems.
  • Accomplish all other tasks as assigned by Prime Contractor leadership or Government personnel.

Qualifications:
  • Active TS/SCI Clearance
  • 4-years in Communications Squadron (or Sister Service equivalent)
  • Industry Cybersecurity, USCYBERCOM/AFCYBER

Required Skills/Experience:
  • Proficient in Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint; message distribution/retrieval programs; and Analyst Notebook.
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer needs and translate them into application and operational requirements.
  • Ability to develop in depth understanding of ongoing activities and potential or actual mission impact.
  • Ability to communicate effectively, both orally and in writing; negotiate complex issues; write comprehensive studies; and maintain good working relationships.

Location: Colorado Springs, CO (Peterson Space Force Base)

Travel requirement: Up to 25%

Schedule:
  • 8 hours/day between 6am MT - 8pm MT
  • Candidate will be required to perform shift work, and occasional overtime and/or on-call as operations and mission dictate

Salary: $55,000-65,000In compliance with Colorado Equal Pay for Equal Work Act, Tyto Athene, LLC has noted the salary information as a general guideline only. Tyto Athene, LLC will consider various factors including, but not limited to, the scope and responsibilities of the position, relevant work experience, key skills, education, training, the market and business considerations in determining the offer for this position. Equal Opportunity Employer: Disability/Veteran

About Tyto AtheneTyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.
  • ID: #49033676
  • State: Colorado Coloradosprings 80901 Coloradosprings USA
  • City: Coloradosprings
  • Salary: $55,000 - $65,000
  • Job type: Permanent
  • Showed: 2023-02-05
  • Deadline: 2023-03-31
  • Category: Et cetera