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Role: L2 Desktop Support Engineer Duration: FULL TIME ( WITH CLIENT) Location: Denver, CO Mode: 100% On-Site ( Mon - Friday) Primary Responsibilities Will Include: Provide exceptional end user support at the desktop level Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals Documents, maintains, upgrades, or replaces hardware and software systems Coordinate end user IT equipment moves, installations and replacements Maintain IT staff and asset management inventory in relation to provisioning, labeling, deploying, and maintaining all end user systems and software Able to follow set policies, processes and procedures and contribute to the continuous improvement of all three areas Work both independently and in a collaborative manner to address each user's needs Deliver work based on industry and company best practices Responsible for adhering to and meeting IT audit requirements Create, review, enhance and implement IT documentation to sustain a substantial Knowledge Base (KB) to improve both first call resolution and overall user experiences Engagement and interaction with internal IT teams along with ITO Help Desk staff and IT partners Support multiple conference rooms and conference technologies Weekly meetings with the IT Engineer team and Director of IT Involvement in planning future computing needs and capacity planning IT point of contact for staff onboarding, transfers/promotions and offboarding. This includes day one staff introduction to the firm's technology package, orientation, and training along with ongoing user education on IT changes via effective interactions and communication Oversee equipment inventory. Ordering, monitoring and, as necessary, shipping out equipment packages to new hires by fed ex. Change request management Job Requirements, Skills, Education and Experience: 4 -year college degree required At least five years of recent hands-on work experience in the IT industry providing end user technology support Experienced in working with Windows 10 OS along with multiple Enterprise Applications including Office 365 Suite Able to support hardware: desktops, phones, printers, and software applications. Experience with provisioning, deploying, recovering, and inventorying end user equipment Excellent written and verbal communication skills with the ability to create and manage KB documentation and to present complex technical information in a clear and concise manner to a variety of audiences Comfortable working hands-on while interacting with end users at all levels of the organization Familiar with onboarding, transfers, offboarding, access and identity management A history of working in a fast-moving IT environment handling multiple, competing priorities Strong work ethic, willingness to learn, is proactive, has a thirst for knowledge Thrive independently and as part of a team Active workdays will require the IT Engineer candidate to move around a lot, from office to office and floor to floor From time to time, this position may require moving equipment around the office including office moves (ability to lift up to 40 pounds) CompTIA A+ certifications as a plus ACI (Advanced Computing International) is a Global Technology Services, Products & Solutions Company focused on designing and delivering the next generation applications and digital experiences for businesses and consumers. We specialize in Big Data & Analytics, Digital Transformation, IT Service Management, Cognitive Solutions, Artificial Intelligence, IOT & Future Networks, DevOps, Enterprise Applications & Managed Infrastructure Services & Industry Specific Solutions. Leveraging the insights gained from working on innovative solutions and disruptive technologies, ACI develops Solutions to enhance business performance, accelerate product & applications time-to-market, harmonize Consumer Experiences and streamline their business operations. ACI works with clients across different business sectors: Financial Services, Healthcare, Manufacturing, Hi-Tech, Media, Utilities, Public sector, Retail, Telecom, E-commerce & Logistics, and Higher Education. ACI s core DNA is built on Innovation and co-existence to build a collaborative ecosystem where companies and consumers win.