Lab Support Services Supervisor

The Laboratory Support Services Supervisor shall:Oversee and direct all pre-analytical processes within the life cycle of the laboratory specimen:collection, packaging, shipping, receiving, processing, tracking, and archivingInterface with Eurofins-DPT clients to resolve specimen issuesOversee the scheduling of staff to ensure production schedules are metCounsels staff with regard to problems encountered in daily operationsCreate and report to management on pre-analytical metrics and quality indicatorsRecommend changes in services, processes, and policies that enhance pre-analytical efficienciesWork with Quality Assurance to resolve client complaints by investigating problems, developingsolutions, and making recommendation to managementContribute to team effort by accomplishing related results as neededSupport Eurofins-DPT’s business philosophy, leadership values, and ethicsConduct timely investigations in coordination with Quality Assurance related to site qualityevents, including, but not limited to: customer complaints, inquiries, non-conformances,corrective actions, and audit findings.Perform duties in compliance with all applicable regulatory and accrediting agencies and cGMPexpectations, including, but not limited to: Facility and equipment maintenance, validationreview and approval, training (internal, continuing education, proficiency testing, annual GMP,etc.)