Logistics Company looking for experienced dispatcher-customer service

Dispatcher / Customer Service Representative

Job Summary

We are looking for a dispatcher and customer service representative to join our team. Prior work in logistics or dispatching is highly desired. We are an established reputable messenger/courier/logistics company for over 30 yrs along the front range. The Call/Dispatch center is located in Boulder County. Hours are 9am-4pm M-F

SEND RESUME/JOB HISTORY TO : info@dbcouriers.com

Responsibilities and Duties -Communication with couriers, customer service reps, and customers is vital throughout the day.

Assisting with incoming customer calls

Identify and assess customers’ needs

Speak with drivers and other CSR’s to coordinate deliveries.

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets

Handle customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Follow communication procedures, guidelines and policies

Processing web orders

Qualifications and Skills

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CSR systems and practices

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Benefits

SEND RESUME/JOB HISTORY TO : info@dbcouriers.com

Starting Salary $48k

Paid holidays

40 hours sick pay

40 hours vacation to start

Kaiser Health Plan

Job Type: Full-time