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- Provide leadership and guidance to the software/data engineering team, while fostering a positive culture of collaboration, excellent teamwork, and effective communication across technical, cross-functional, and team of peers
- Work with multiple Agile teams to ensure successful planning, execution, and implementation of initiatives, projects, or products
- Establish technical priorities, standards and procedures, build technical capabilities, reduce technical debt, continuously implement best practices to ensure quality of code, systems, and data
- Collaborate with the Enterprise Solution Architect and PMO to support the strategy, planning, and implementation of the IT technical and architectural roadmap and provide insight on elements relating to data warehousing, software, development, reporting, and integration needs
- Communicate engineering team processes and priorities to leadership and business stakeholders as needed
- Participate in SOX and IT general control management and reviews
- Manage software development policies and practices in a collaborative and agile fashion
- Coach and mentor engineers in learning and expanding their expertise along their career path
- Perform other duties as assigned to assist the team and organization's success
- 7+ years of IT experience
- 3-5 years previous technology management and team management experience
- 3+ hands-on software development experience
- Salesforce experience in Sales Cloud, Service Cloud and CPQ&OM
- Experience in Salesforce Development including Custom Objects, LWC, Aura, Apex, Triggers, Visualforce, Flows, REST APIs, SOAP web Services and migration tools
- Experience with industry standard integration product (MuleSoft ESB) and Integration design patterns, Security requirements, SOA, multi-threaded integration architecture
- Bachelor's degree in Information Technology, Computer Science, or other applicable field, strongly preferred
- Proven experience and track record of supporting the delivery of large scale, highly complex technical solutions
- Hands on experience with a variety of SDLC approaches (Agile, Waterfall, Iterative, etc.)
- Prior experience with implementation and support of SaaS applications and understanding of the ownership lifecycle
- Strong team leadership and mentoring skills for engineers of different skills and experience levels
- Understanding of systems development life cycle
- Communication and collaboration skills including communicating at technical and business levels, the ability to interact with people from all organizational levels, adjusting messaging and communication mode based on audience and ability to simplify messaging for difficult or complex topics
- Understanding of Microsoft SQL Server 2008, 2012, 2016, Microsoft's BI stack (SSIS, SSRS, SSAS), Salesforce, and MuleSoft
- Sound ability to understand business needs and deliver results through technical solutions
- Ability to investigate and analyze information and to draw sound conclusions
- Ability to learn and support new systems and applications
- Ability to work some evenings and weekends if needed in response to needs of the systems being supported
- Salesforce, Mulesoft, Einstein/Tableau
- SQL Server
- SOAP, REST API
- CI/CD Pipelines
- JIRA
- Angular
- AWS
- Medical and Vision coverage through Client Heath Care
- Telemedicine through MDLive
- Dental Insurance through Delta Dental
- Life Insurance and Short-Term & Long-term Disability Insurance fully paid by the company
- Voluntary coverage benefits for Life and AD&D, Critical Illness, Accident Coverage, and Hospital Indemnity
- Medical and Dependent Care Flexible Spending Account (FSA) Plans and Health Saving Account (HSA) Plans
- 401(k) retirement savings plan with a generous company contribution
- Discretionary Annual Bonus and Equity Incentive Plan
- 15 days of Flextime
- 11 paid Company Holidays and Floating Holidays
- School Visitation and Elder Care Paid Time
- Parental Leave
- Free parking or a company contribution toward a public transit pass