Manager, Technical Operations Payment Systems

If you think you could support Visa as a VOCC VAS Anet Manager, we want to hear from you – together, let’s make Visa a great place to work.What’s it all about?The Manager will support the Anet infrastructure, services, and platform to include incident resolution and escalation of incidents for which there is no immediate workaround.  The VOCC VAS Anet Manager, needs to have a similar discipline, but will also be expected to drive the team to maintain high uptimes of 99.999%. Ideal candidate must possess demonstrable leadership qualities combined with technical expertise, and client advocacy to be able to drive and direct a best-in-class ITIL focused Team of professionals. The VOCC VAS Anet Manager will be required to drive service level expectation against the performance of the team to ensure that external or internal clients experience best in class support. What we expect of you, day to day.Manage the day-to-day responsibilities of a team of professionals who provide first level support for Visa’s  Authorize.net systems, networks and platforms.Provide management and leadership to members the team including staffing selection, goal setting, annual reviews, compensation planning, career development, coaching and administrative support including timesheets.Assist the Business Leader in developing and managing short to longer term tactical plans to support initiatives to meet the operational and continuity needs of its customers.Improve day to day work processes, procedures and systems while reducing risks to service interruptions.Represent the support team on cross-functional projects and ensure the timely completion of agreed tactical deliverables.Demonstrate technical leadership skills in day-to-day work, take ownership of incidents where appropriate, drive through to resolution in a timely manner as dictated by the impact and severity.Manage team workload, ensure all incidents, problems and requests are prioritized, assigned, resolved or acted upon in a timely manner, ensure all incidents have been mitigated.Review and identify common problem areas within the team that require focus and assign tasks accordingly.Represent the Anet team in relevant meetings such as process improvement and initiatives meetings.Keep staff on track supporting multiple production issues, projects, and day to day activities.Maintain technical skills through participation in ongoing training of the team.Responsible for the internal and external communication of incidents to management, other internal support groups and the customers.Attend and participate in Major Problem Review meetings as required to speak on behalf VOCC and actions taken during an incident and define any improvement actions.Working without supervision, this role requires the ability to triage multiple simultaneous incidents and manage all to an effective resolution.Role model the Visa Leadership PrinciplesThis is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.