Manager – Global Loyalty Content Operations & Analytics

 Issuing Solutions is a high-growth, multi-billion-dollar business unit within Visa’s Value-Added Services (VAS) organization. Our group is responsible for building & commercializing products that improve issuing bank processing and cardholder experiences. The Manager for Global Loyalty – Content Operations & Analytics will be responsible for sourcing, curating, and operationalizing processes around loyalty and rewards content for Visa’s global loyalty products.  You’ll be working with regional and global teams to measure, source, and onboard content from merchants and brands across affiliate, CLO, and direct relationships. This is a hands-on position focused on both client services as well as technical operations and analytics to scale offers across Visa surfaces. The ideal candidate is an operator who writes SQL, automates workflows (n8n/Zapier), has solid CRM experience, leverages AI in their workflows, and exudes confidence in client meetings. This is a critical position reporting to the Sr. Director, Global Loyalty Content. This role requires strong internal client-management to support the full product development lifecycle, structured problem solving, project management, and communication and persuasion. This individual will be expected to prioritize content and operations with heavy involvement in larger global content processes. Responsibilities:Design, own, and continuously improve content operations: measurement, outreach, sourcing, intake, eligibility/targeting rules, QA, approvals, publication, monitoring, reporting, and incident response. Work closely with regional and global engineering and business teams to align on processes, prioritization, and goals.Build and maintain reporting for performance of all surfaces, content, and campaigns. Source and evaluate relevant offers via affiliate, CLO, and direct relationships - align to card segments, categories, and seasonality. Manage onboarding, targeting, lifecycle, and quality for content catalogs across Visa surfaces. As needed, support key strategic clients and other parts of the Visa Product and Value-Add Service sales motions. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.