Medical Concierge

Position SummaryManages the residents care experience through the community’s onsite Medical Clinic.  Ensures a proper communication flow between care provider, therapies, ancillary services, community team, and their care team.  Essential DutiesManages the Medical Clinics schedule; conducts appointment reminders, ensures appointments are scheduled per practitioner’s directives, and may assists residents in arriving for the appointment and throughout the visit.Relays messages and escalates appropriate calls to practitioners.Prior to resident appointment, ensures insurance and any updates necessary for a successful appointment are properly recorded.Reviews insurance payments, and follows up with residents on any outstanding balances.Maintains all reports, releases, labs, and miscellaneous information is recorded and readily available in resident’s medical record.Routinely audits charts, ensures charts are accessible to appropriate parties per HIPPA.Takes vitals and correctly documents these at the start of each appointment; weight, blood pressure, temperature, pulse. Maintains clinics cleanliness and necessary sterilization and keeps exam rooms readily stocked.Coordinates transportation for off-site appointments.Communicates any follow up needs with appropriate care teams, escalates to appropriate parties if there are complex needs.In supporting the practitioner, may be asked to renew prescriptions and take labs, if properly credentialed.Assists with assessments and care plan development.Assists with wellness assessments and wellness programing.Other duties as assigned.