Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts Scheduling appointments in person or by telephone Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area  Ensures availability of treatment information by filing and retrieving patient records Maintains patient accounts by obtaining, recording, and updating personal and financial information Coordinates with Insurance companies, referring medical offices and Pathology Labs Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information Maintains operations by following policies and procedures, reporting needed changes Contributes to team effort by accomplishing related results as needed Attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered Performs duties independently, and in collaboration with team, asking for assistance from peers and/or supervisors as needed Obtains required information such as insurance cards and driver’s licenses; obtains consent to treat, releases of information, and other required paperwork from 100% of patients Takes ownership of the patient check in process, verifies appointments via EHR practice management system; explains next steps in patient appointment flow Handles patients and others with tact; utilizes de-escalation techniques and knows when to disengage and ask for management