Mortgage Loan Servicing Specialist I, II, or III (Depending on Experience)

This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position.The Mortgage Loan Servicing Specialist I is responsible for handling various member and vendor requests, generating and mailing regulatory notices and disclosures, and being a resource for other servicing department teams while adhering to Fannie Mae, VA and FHA servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau requirements and Credit Union Policies and Procedures.The Mortgage Loan Servicing Specialist II is responsible for handling various member and vendor requests, generating and mailing regulatory notices and disclosures, and being a resource for other servicing department teams while adhering to Fannie Mae, VA and FHA servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau requirements and Credit Union Policies and Procedures.The Mortgage Loan Servicing Specialist III role is to provide member service to members with first mortgage active and paid in full loans with Ent Credit Union, serve as a team lead for servicing department employees, and a resource for other mortgage department teams. This position is responsible for assisting the Servicing Supervisor with assessing the department needs, training and coaching new employees, and researching, responding to, and completing member and vendor request's, in accordance with Federal National Mortgage Association (FNMA, aka 'Fannie Mae'), Federal Housing Administration (FHA) and Veterans Administration (VA) servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau (CFPB) requirements and Credit Union Policies and Procedures.

Essential Functions at the Mortgage Loan Servicing Specialist I level:Complete and respond to member and vendor requests with varying degrees of complexity in accordance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.Repair Escrows – Review originating loan documentation such as appraisal, purchase contract and MPR to validate required repairs. Monitor and follow-up for completion and payment to contractor in compliance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.Essential Functions at the Mortgage Loan Servicing Specialist II level:Complete and respond to member and vendor requests with varying degrees of complexity in accordance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.Repair Escrows – Review originating loan documentation such as appraisal, purchase contract and MPR to validate required repairs. Monitor and follow-up for completion and payment to contractor in compliance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.Serve as back-up to the member service phone and email queues.Essential Functions at the Mortgage Loan Servicing Specialist III level:Complete and respond to member and vendor requests with varying degrees of complexity in accordance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements. Accept escalated complex issues from MLSS I/II levels for review and resolution or discussion with Supervisor and resolution.Act in Team Lead / Subject Matter expert capacity for MLSS / Escrow Specialists team. Assist team members with clarification of complex servicing issues as first line of escalation (if available) prior to escalating issues to a Supervisor. May recommend to Supervisor areas of needing training for department based on types of situations presented for clarification by staff.Repair Escrows - Review originating loan documentation such as appraisal, purchase contract and MPR to validate required repairs. Monitor and follow-up for completion and payment to contractor in compliance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.Serve as back-up to the member service phone and email queues.Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.