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Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Information Technology Travel Percentage : 1 - 5%
Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the team:Client Network Support. This team supports Client network access globally. We work on MPLS, Internet and SDWAN based solutions. This team is responsible for creating the standards and policies for all client network access to FIS.What you will be doing:This role will be working with clients to connect a client network to FIS applications globally. You will start by consulting with clients and FIS business leaders to create a solution that will provide a smooth transition to FIS applications.- Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.
- Follows documented network services processes and procedures - identifies gaps in processes or documentation and suggests improvements.
- Monitors, responds and provides resolution for all network problem and incident tickets.
- Utilizing case management system (CMS), documents status updates and problem resolutions.
- Performs customer service duties and responds to customer requests as defined by management.
- Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
- Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.
- Prepares activity reports as requested by management.
- Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
- Maintains network services documentation related to work area.
- Completes network change requests in accordance with service level agreements.
- Maintains network lab and equipment inventory.
- Bachelor's degree in technical discipline or related field or the equivalent combination of education, training, or work experience.
- Solid understanding of Cisco Routers
- Minimum of five years' experience working with clients
- Ten years working with network service providers including Internet and MPLS
- Ability to work several projects concurrently
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A broad range of professional education and personal development possibilities - FIS is your final career step!
- A work environment built on collaboration, flexibility and respect
- Varied and challenging work to help you grow your technical skillset
- ID: #41551465
- State: Colorado Indianhills 80454 Indianhills USA
- City: Indianhills
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-05-25
- Deadline: 2022-07-23
- Category: Et cetera