Vacancy expired!
Local to Denver CO ONLY, s available to work on W2Fast pace environment
Training: on the job, shadowing. Training period is expected to be about 4-6 wks depending on the progress made.Schedule is to be determined. We have 2 shifts Sun-Wed or Wed-Sat and 2 schedules 7 am-5 pm and 2pm-12 am. Initial training period will be M-F 8-4.6 month contract w/possible extensions along with possibility to convert to FTE.Position requires worker to have COVID-19 vaccine.Will consider hiring Jr Engineers and having them grow into the position. Experience requirements are lessened for Jr Engineers. Responsbilities will be modified to allow for on-going learning.Please note: This position is fully onsite at a location in downtown Denver.The RoleResponsible for the day to day break/fix activity of monitoring, troubleshooting and correcting problems on a customer owned DWDM Network.The Optical Operations tech will complete the prompt detection, resolution, escalation and reporting of service impacting events and incidents. The position is an escalation interface between Lumen and the customers it serves, and it requires professionalism and excellent customer service skills. Shift patterns for this role are required to cover the network monitoring 7 days a week.The Main ResponsibilitiesEnsuring network reliability, availability, compliance with customer Service Level Agreements (SLAs), scheduling, preparing and actioning network maintenance requirements.Coordinates, monitors, and tracks customers global optical network including incident management, repair and maintenance, opening and closing incidents, preventive maintenance, and resolution of customer issues.Works closely with customers Network Development, Engineering, Operations, Product Development, and Account Team personnel to ensure network reliability, customer satisfaction and support other functional teams toDrive innovative solutions to ensure operational excellence, best in class customer service, and continual process improvement is continually realized.Drive proactive Problem Management and Continual Service Improvement.What We Look For in a CandidateExperience with carrier grade optical networks operations and equipment.Ability to communicate courteously and professionally with outside contacts and other employees, including various levels of staff and management.Ability to handle situations involving conflict while promoting a positive company image.Ability to perform under emergency conditions and handle multiple tasks simultaneously with frequent interruptions.Strong analytical or organizational skills.Ability to work weekends.Skilled in the use of operating personal computers utilizing Microsoft Word, Excel, Access, and Outlook programs.