Network Engineer L1(Field Network support)

S2S Soft is a Global IT Solutions and Services company with unmatched expertise spread across various Industrial Internet like IT Staff, Document Management, Software Development, Mechanical Design and Independent Software Vendors. Our clients have relied on us for providing Technology initiatives and support for their business processes in the areas of Enterprise Application Management, Custom Application Management, Business Intelligence & EAI, Infrastructure Management & Security and Quality Assurance & Testing Services.S2S Soft understands the unique challenges faced by various industries. Through hands on experience earned from different client engagements, we enable our customers to address their challenges with tailor made solutions best suited to their present systems. With a firm eye on Return on Investments of our customer, we conceive, build and deploy solutions that are robust, scalable and yet flexible. We partner with our clients on their long-term initiatives by providing real value while demonstrating high level of professionalism and ethics metus. Please send your resume to for immediate consideration

• Analyze, troubleshoot and resolve complex networking problems that impact business applications and services.
  • Utilize IT Service Management tools to document, manage, and resolve operational, infrastructure or hardware incidents and request items. Working continuously on a task until completion or escalating to the next level support. Prioritizing and managing many open items at one time.
  • Monitor automated alerts generated by system management tools and make decisions on the most effective resolution.
  • 24/7 availability while on-call, including use of a cell phone off hours support and weekend on-call status.
  • Travel to field locations to restore services (Towers, Communication Shelters, Fiber Vaults, Well Facilities, and other field location that may house network equipment).
  • Provide solutions to complex problems on the integration of various technologies including connectivity issues
  • Collaborate with IT, managers, and other stakeholders to develop an action plan for improved operations
• Participate in the design, testing and deployment of network technologies throughout the field.
  • Install, configure, test and maintain operation of upgraded and new network related devices and services based on user- and service-defined requirements.
  • Deeply engaged with business units to ensure deadlines and objectives are well understood and met. Keep customer base informed of changes and issues within the field network environment.
  • Assist in identifying hardware / software needs and provide advice regarding current options, policies and procedures. Unbox, inventory, test, and install field communications hardware at sites in the work region. Work to join infrastructure to a cloud management platform, central management, and monitoring tools.
  • Schedule formal change requests to field network systems for firmware updates, security changes, and other configuration changes.
  • Set and achieve goals necessary for the optimization of field network focusing on people, processes and technology.
  • Responsible for success of assigned field network projects and the lifecycle including initiating, planning, budgeting, executing, procurement, documentation, closing, and continuous improvement. Utilize ServiceNow to document, manage, and report status about projects.
  • Coordinate asset and inventory management for field network infrastructure.
• Document technical processes and troubleshooting guidelines.
  • Document system designs, as-built diagrams, and all operational about Oxy’s field area networks and publish on the intranet as guidelines for the entire organization.
  • Documentation and knowledge transfer, such as maintaining and providing solution documentation to other team members, IT and business areas, detailing hardware installations, logically storing project files, and cross training.