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- Document incidents in the ServiceNow ticketing system and manage escalation processes as needed.
- SDH / DWDM /OTN Technology: Network Optical alarms, troubleshooting, DCC bytes, Synch, Performance monitoring, NMS layers, EMS layer, back up restoration.
- Monitoring alarms, opening trouble tickets and acting towards rectification of faults related to Transmission Network.
- Hardware and Software: Working with Ops team for hardware cases resolution. Ensuring ERT, Vendor support. Avoiding multiple POA. Tracking spares, SLA meet.
- Engage and escalate issues with the Engineer II team members when critical/time sensitive support and resolution is needed.
- Enter/update Trouble Tickets with technical details, schedule/coordinate further troubleshooting.
- Support site monitoring/health checks following maintenance activities.
- Provide first level operational engineering support to detect incidents, troubleshoot problems
- Review network logs to discern state changes of network equipment
- Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication
- This position will be 24x7x365 on a fixed or rotational basis.
- Other duties as assigned
- Bachelor’s degree in Engineering or technical degree preferred, or an equivalent combination of highly related experience and education.
- 3+ year experience in network operations
- 3+ years of experience working within the Wireless industry on either the carrier or vendor side of the house
- Basic knowledge of IP routing, protocols and transport, software systems /services running virtualized functions.
- Ability to use ticket tracking services such as Jira, ServiceNow.
- Ability to multitask, meet objectives, and solve issues in stressful situations with high speed of completion and high degree of accuracy.
- Familiarity with IP technology and CCNA must be an advantage.
- Professional Experience on SDH,DWDM, SON, Lumens, Zayo, Everstream etc.
- Strong understanding of BGP and ISIS routing protocols
- Good understanding of Transport technologies
- Knowledge of the OSI reference model
- Core competencies include interpersonal, communications (written & verbal), and presentation skills
- Ability to manage multiple commitments simultaneously
- Ability to plan for work during network maintenance windows and the willingness to perform shift work
- Proven ability to work independently and escalate issues appropriately
- Ability to quickly learn new tools and systems.
- Willingness to work on any assigned shift.
- Previous experience working with this client and placing both permanent employees and contractors.
- Direct communication with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster.
- Dedication to keep an open line of communication and provide full transparency.