Onboarding Specialist

Job Description

In this new role on our CSM tribe, you will play a critical role in delighting new customers and setting up the team for success. You will manage all aspects of the implementation process taking ideas to reality. You have proven yourself in a customer success role, preferably in the healthcare or human resources industry, and have a passion for helping people. You are organized, process minded and understand the importance of listening first and speaking second when determining the best workflows to meet customer's needs.If you thrive in a fast-paced environment and are ready to take on a new challenge with a company that is changing history and building a better workplace, let's talk!

• Managing all aspects of the customer implementation journey including company profiles, employee leave plans, workflows and tools for success
• Developing a deep understanding of the platform and how each customer can fully leverage the TiLT platform
• Engaging with the customer and sales team throughout the engagement process to fully understand each customer’s unique needs
• Maintaining accurate and up to date customer records in our CRM for handoff to customer success and FMLA Coaches
• Serving as our "voice of the customer" to help evangelize future product enhancements internally
• Continuously seeking ways to level up the implementation process
• Jumping in to help wherever you can – we are a small but mighty team!

Qualifications

• 2+ years of experience as an implementation specialist in a heavily regulated organization – like human resources, healthcare or law
• Passionate about helping customers achieve their desired outcomes
• Ability to quickly build trust in each customer relationship; establishing yourself as a confident advisor and loyal guide
• Strong project coordination skills – you can build workflows and gently nudge others for execution
• Naturally self-directed, organized, and resourceful with the ability to multi-task, managing and switching priorities as needed
• Clear, articulate, and empathetic communication style – you can listen first and deliver your message with respect, confidence, and compassion
• You thrive in a collaborative environment where diversity and inclusion are celebrated!

Additional Information

• Salary $60,000 – $75,000
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a human-focused organization

Goldstone Partners is helping this successful startup through its hyper-growth stage, and we are looking for a few experienced professionals to help us execute. Applications welcome for those who are US Citizens or hold a Green Card. Principals only, please.Unfortunately, we cannot support relocation at this time.