Patient Access Specialist - Oral Maxillofacial Surgery

We are recruiting for a Patient Access Specialist - Oral Maxillofacial Surgery

to join our team!We are here for life's journey.

Where is your life journey taking you?Being the heartbeat of Denver means our heart reflects something bigger than

ourselves, something that connects us all:Humanity in action, Triumph in hardship, Transformation in health.DepartmentDH OMFS PAV LJob SummaryUnder general supervision, coordinates assigned employee duties and manages

allocation of personnel resources in assigned clinic to insure efficient

patient flow. Trained in all aspects of front office clinic operations,

including but not limited to: Outpatient registration, patient

scheduling, clinic schedule template building and maintenance, cash

handling, quality assurance to include weekly feedback, Insurance

Verification and staff education. Makes recommendations for re-training and

trains new hires. Works collaboratively with other department leads,

supervisors, and managers to ensure continuous clinic flow by monitoring

daily clinic schedules and registration processes. Patient Access Lead Role

will be present in clinics that meet criteria for Nurse Manager and Charge

NursEssential Functions:Provides Administrative Clinic Support to include but not limited to time and

attendance, help desk tickets and other duties as assigned (10%)

Registering and scheduling patients. Monitors and works Work Queues clinic

specific. (10%)

Quality Control and Quality Assurance - performs weekly & monthly QA audits

in adherence to expectation set forth by CHS/Revenue Cycle. Train & assist

staff to meet QA goals and requirements. (5%)

Performs cash handling duties that include preparation of daily cash

deposits, facilitating refunds, training clerical staff to prepare cash

deposit and addressing overage/shortages as needed, completes, prepares

and/or verifies daily deposit. Runs report at end of shift. (5%)

Delegates job assignments and monitors work flow. Monitors and tracks employee

daily assignments. (5%)

Staffs Clinic registration areas during shortages due to PTO, Sick-Calls,

and FMLA. (5%)

Answers telephone inquiries; screens calls; routes calls and takes

messages. (5%)

Attends monthly Front End operations meetings; attends regularly scheduled

department and leadership meetings, huddles, and one-on-ones with

Supervisor/Manger and passes information to the clerical team in a timely

and effective manner. (5%)

Orders and maintains PAR levels for office supplies, encounter forms and

other materials as needed. (5%)

Performs template maintenance: new provider template requests, schedule

building, schedule changes. (5%)

Address customer service issues and uphold high level of customer service

amongst clerical staff at all times. (5%)

Works with and under the direction of the Clerical Supervisor promotes

positive interpersonal (customer) relationships with fellow employees,

physicians, patients and visitors. Treats these individuals with

courtesy, dignity, empathy and respect; consistently displays courteous

and respectful verbal and non-verbal communications. (5%)

Works with and under the direction of Clerical Supervisor to set clear

performance expectations for staff by developing job specific customer service

expectations and behaviors for each position supervised. Communicates

expectations to each employee and establishes the expectations related to job

requirements and performance appraisal components. (5%)

Works with and under the direction of the Clerical Supervisor to evaluate

ongoing competency and identifies training and staff development needs of

employees and ensures appropriate training provided. (5%)

Works with and under the direction of the Clerical Supervisor to initiate

formal/informal activities with employees to develop departmental cohesion

and collegiality. (5%)

Works with and under the direction of the Clerical Supervisor to recognize

positive behavior nd contributions to the organization using praise,

appreciation and rewards. (5%)

Works with and under the direction of the Clerical Supervisor to actively

identify problems and opportunities for improvement; identifies appropriate

solution and involves others in the implementation process. (5%)

Identifies and escalates system problems, environmental issues, and

employee issues as appropriate, to the clerical supervisor and clinic

leadership team. (5%)

Education:No High School Diploma and/or No GED

Work Experience:1-3 years of clerical experience.

Required

Licenses:Knowledge, Skills and Abilities:Excellent interpersonal communication and telephone skills required.

Skilled analysis of information, critical thinking and problem solving with

an emphasis on customer service.

Ability to work with a diverse team and a diverse customer base explaining

procedures and organizational policies in a health care setting.

Availability to work 40 hours/week with flexibility to accommodate the needs

of the For full info follow application link.