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Job Summary
Under close supervision, provides implementation and break/fix support, including the installation of PC software, printers and various peripherals. Answers users' questions regarding desktop and software use, serves as the primary liaison between hospital users and the IS department. Provides basic analysis for computing needs and makes recommendations/requests. Responds to users needs via the Help Desk trouble ticket. Manages a personal queue of Incident and Service Requests. Documents, tracks, and monitors problems within the Cherwell ticketing system to ensure resolution in a timely manner. Adheres to department service level agreements. Coordinates with other IS areas to resolve problems if necessary. Responds to pages, telephone calls, email for technical support or training. Knowledge, Skills & Abilities- High school diploma or GED required.
- One year experience working in an area of PC support required.
- Experience with Microsoft software products required.
- Help Desk experience preferred.
Shift DaysWork TypeFull time Salary:$24.33 - $35.24/hrAll job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 18 school-based health centers, Rocky Mountain Poison and Safety, a Public Health department, an HMO and The Denver Health Foundation.As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. As an EOE, Denver Health does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
- ID: #49059049
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State: Colorado
Denver
80201
Denver
USA
- City: Denver
- Salary:
USD
TBD
TBD
- Job type: Permanent
- Showed: 2023-02-07
- Deadline: 2023-04-07
- Category: Et cetera