DescriptionAt Amazon, we always strive to be the most customer-centric company on earth. To help maintain that commitment, we are looking for a Reliability and Maintenance Engineering (RME) Vendor Manager who will have the responsibility to drive the quality, performance and service of material handling systems to the next level. The role is part of a global program within RME and will require travel to multiple geographies.As a portfolio manager on the RME Vendor Management team, you provide a consistent voice for RME in Amazon's effort to facilitate supplier-led continuous improvement projects that enable Amazon to better deliver for our customers.The team uses metrics and key performance indicators (KPIs) to assess the reliability, performance and service of material handling equipment (MHE) systems provided to Amazon by key suppliers (integrators). The data collected is used to identify and prioritize supplier-led focused efforts and action plans.Key job responsibilitiesA portfolio manager on the RVM team will be responsible to:-Collect and analyze operations and maintenance data that will proactively help reduce Amazon’s total cost of ownership for both existing and future fulfillment network sites for suppliers/integrators within scope.-Establish and continue to build strong working relationships with internal customers and partner teams (RME Field and Central, Operations Engineering Quality Integration (OEQI), Ops Engineering Technical Vendor Managers (TVMs), Global Supplier Management, GPO Category Management, etc.), as well as external suppliers/integrators to develop a win-win culture.-Assess vendor performance on a weekly basis by looking at metrics such as: Overall Equipment Effectiveness (OEE), High Impact Events (HIE), Lost Production Hours (LPH) and Warranty fulfillment.-Monitor Installation and Operation Quality (IOQ) fail rate (overall and per categories) for new sites to identify supplier improvement opportunities.-Identify top system or component failures to understand what are the most common issues found for a specific supplier.-Meet with customer teams (RME Field and Central teams) weekly to collect inputs/feedback.-Collect lessons learned specific to suppliers in order to prevent re-occurrence and facilitate continuous improvement.-Facilitate post-launch “voice of the customer” workshops to collect Operations and RME feedback critical to supplier improvements.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAn RME Vendor Manager will have high work capacity, bias for action, proven experience in Project and Program Management, and a passion to build capability, both externally and internally with robust work processes. The individual needs to be comfortable interfacing and driving various functional teams and individuals at all levels of the organization in order to be successful.Work with external vendors and internal teams to achieve the best quality, best performance and best service at the best price.
Evaluate and simplify current working procedures and improve organization team structure.
Lead technical program reviews and drive continuous improvement, cost savings, and standardization.
Deep dive on technical details and lead problem resolution, as needed.
Lead critical path schedule items and escalate to leadership on potential risks and delays.
Be a business partner with the Procurement and Engineering teams to drive execution of deliverables and completion of projects.
Assist developing procurement strategies for best value, competition, quality and performance.
Basic Qualifications
Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
Experience using data and metrics to determine and drive continuous improvement within an organization
4+ years of experience managing multiple programs and projects
Preferred Qualifications
Master's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
PMP Certification
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107,600/year in our lowest geographic market up to $177,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full-time