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The Charter Technical Engineering Center (CTEC) facilities in Englewood, CO oversees the design and architecture of Charter's multi-billion dollar network infrastructure. We investigate, select, develop, and integrate technologies and solutions that meet the needs of the company for short, medium and long term initiatives. This includes the delivery of the technology plan and future architecture for Voice, Video, Data, Optical, Commercial, Cloud, CPE, Network and Access.
JOB SUMMARYResponsible for engineering activities that maintain and enhance the company's telecommunications and signal processing hardware, software and electrical systems. Works with technical operations staff on system design and configuration. Works with design teams and advises team leaders. Establish the integrity, viability, functionality and capacity of the voice network and voice applications by assisting with writing and executing detailed test plans and documenting test results.MAJOR DUTIES AND RESPONSIBILITIES• Conduct certification testing of new VoIP related products and services in a lab environment.• Conduct lab certification testing of new software packages and hardware platforms for existing VoIP products.• Create, modify and maintain lab test environments.• Troubleshoot and resolve lab outages to minimize testing downtime.• Serve as escalated technical support for unusual and complex malfunctions uncovered in the production environment.• Create documentation deliverables including Test Plans, Testing Conclusion Documents, implementation Guides and related EFT Guides.REQUIRED QUALIFICATIONS: Required Skills/Abilities and Knowledge• Expert level knowledge of the Nokia IMS platform such as HSS/CSCF/OneNDS• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner• Working knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols• Working knowledge in network design, network architecture, protocols and network topology• Working knowledge in TCP/IP and the OSI Model• Basic knowledge in using ticketing and software tools to support the current operations• Working knowledge of network devices and basic network appliances• Working knowledge of network designing software, such as Visio• Ability to perform duties in a fast pace environment• Ability to learn new technology quickly• Ability to adapt quickly to changing requirements and prioritiesRequired EducationMasters or Bachelor's Degree in Engineering or related field or related work experienceRequired Related Work Experience and Number of YearsEngineering work experience - 5-10Project management work experience - 5-10PREFERRED QUALIFICATIONS: Preferred Skills/Abilities and KnowledgeKnowledge of company products and servicesPreferred EducationIndustry and vendor specific certifications and training preferred (Cisco, Juniper, Alcatel-Lucent, Broadsoft, Avaya, MetaSwitch, Nokia, etc.)WORKING CONDITIONSHybrid environment - in-office and remote#LI-LYR EGN601 317727 317727BR Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.The pay for this position has a salary range of $107,600.00 to $191,200.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.