Vacancy expired!
JOB SUMMARYThe Product Manager for Unified Communications will be responsible leading Charter's Unified Communications product management function supporting small business voice customers. This role will include defining and launching a new Unified Communications product for small business. This role will assume leadership in ad hoc cross-functional team building and input gathering and will be at the center of a fast paced, highly visible effort. Project management will be a significant component of this role and prior voice services regulatory experience is also highly desired. The Product Manager for Voice Services will take the lead in defining product enhancements that improve the voice customer experience, increase operational efficiency and maintain regulatory compliance. The role will report to the Director of Product Management but will operate in a highly matrixed environment with numerous key stakeholders.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Deeply understand industry best practices in product development process specific to the Cable or telecommunications space and translate appropriate steps for unique organization and market position.Collaborative information gathering to translate high level process goals into specific sub-processes with appropriate documentation.Develop communication plan for stakeholders and process participants.Proactively identify analysis to support the effort and conduct with deep analytics when appropriate while maintaining an eye toward the bigger picture.Support the development and communication of Product Strategies dependent on new services/features to drive financial results. Work with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy.Lead content and product launches and enhancements of products.Generate requirements documentation, with minimal direction, through facilitated work sessions or individual interviews with sponsors and stakeholders and manage changes to those requirementsResponsible for generating and maintaining Product Description Documents that provide fully encompassing product details to other organizationsPerform other duties as requiredREQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeProduct Management and/or Product Development Experience Required, preferably in Cable, Telecommunications, Software or Web ServicesAptitude and eagerness to learn from a new environment and make an impact quicklyAbility to manage and foster changeAbility to lead large, cross-functional teams in order to achieve business goals and resultsAbility to listen to multiple points of view and synthesize against goals for recommendationsAbility to plan, prioritize and organize effectively and independentlyAbility to handle multiple projects and tasksAbility to make decisions and solve problems while working under pressureAbility to show judgment and initiative and to accomplish job dutiesAbility to analyze and interpret data and synthesize recommendationsAbility to communicate with all levels of management and company personnelAbility to communicate orally and in writing in a clear and straightforward mannerAbility to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)Proficiency with Word, Excel, PowerPointGood organizational and office management skillsExcellent cognitive and communication skillsExcellent analytical skillsStrong business sense and sense of urgency to achieve business resultsPrior experience with SAFe/Agile product development methodology preferredEducation Undergraduate degree requiredPrefer technical degree related to the telecommunications field or operational/process optimizationRelated Work Experience Number of YearsProduct Development Process 3-5Related industry experience (Cable, Telecommunications,Software/Online Services) 3-5WORKING CONDITIONSHybrid office and remote environment (subject to change)Limited Travel#LI-RC1 MPD535 319243-5 319243BR Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.The pay for this position has a salary range of $85,900.00 to $152,300.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.- ID: #45687101
- State: Colorado Greenwoodvillage 80121 Greenwoodvillage USA
- City: Greenwoodvillage
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-09-14
- Deadline: 2022-11-04
- Category: Et cetera