Receptionist – Community Administrator

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The Ikon Pass connects the most iconic mountains across North America, Australia, New Zealand, Japan and Chile, delivering authentic, memorable snow adventures. Alterra Mountain Company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail, and service businesses.

Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

A career with Alterra Mountain Company is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

• Free Ikon Base Pass for all eligible employees, with additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
• Paid Time Off (PTO) policy for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Brand new Alterra Mountain Company office located in Denver’s RiNo Art District neighborhood

Provides administrative and reception support for Alterra Mountain Company in Denver. The individual will serve as the hub of communication between guests, employees, and vendors, while creating an inclusive and engaging community. This position provides administrative and project support to Human Resources while providing primary reception duties on a day-to-day basis.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Professionally greets and answers calls in a friendly tone and welcome guests to our office space.
• Respond to telephone calls and visitors in a prompt and friendly manner, ensuring that each caller, visitor, client or job candidate has a positive first impression of Alterra Mountain Company
• Provides office and administrative support including the sorting and distribution of incoming mail, prepares shipping of packages, creates documents, reports, expense reports and other duties as requested.
• Maintain company phone extension and Denver office directory.
• Create and maintain office forms (daily and monthly visitation) as requested and maintain office manuals
• Assist in booking meetings and office events, sets up schedules for candidates as directed, and may be required to provide project support as needed.
• Assist with office repairs (lights, furniture, signage, etc.), tidy up the office, stock office supplies, check machines to make sure they are working properly
• Versed in Company security systems and surveillance, ensure they are working properly and effectively
• Keep inventory of pantry goods and order as needed
• Upkeep of kitchen, coffee station, and common areas
• Be a key player in building and strengthening the Alterra community
• Other duties as assigned

• Sets up new hire office/cubical space prior to hire date and ensuring they have everything they need on day one.
• Distribute/Re-Issue RTD passes, parking information, security access and communicates with IT on new hire needs
• Assist Community Manager with event planning and execution
• Create and distribute Wifi cards monthly
• Assist the Accounting-Procurement team with coding and sending invoices
• Miscellaneous responsibilities include but are not limited to: Provide Real Deal vouchers to employees and their dependents, create and renew WiFi access as needed, help enforce front-desk portion of PCI compliance (guest sign-in; creation, distribution, and collection of visitor badges; etc.).
• Other duties as assigned

• High School diploma required; 1-2 years of experience or equivalent combination of education and experience preferred.
• Strong organizational skills and ability to write and communicate directions clearly
• Organized and detail-oriented with a strong habit of follow-through
• Self-motivated, guest-oriented, works well under pressure
• Positive, energetic attitude towards guests and peers
• Professional, friendly manner and appearance
• Proficient in Microsoft applications including Word, Excel, PowerPoint

The base hourly pay range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Denver area base hourly pay range: $15.87 – $24.04 per hour

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Alterra Mtn Co Shared Services Inc. or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Denver, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Alterra Mtn Co Shared Services Inc. and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Alterra Mtn Co Shared Services Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.