Resident Accounts & Operations Coordinator (30024)

We are seeking a detail-oriented and customer-focused Resident Accounts & Operations Coordinator to join our onsite property management team. This role is responsible for overseeing resident account management, rent collections, accounting support, and the eviction process while providing exceptional customer service to our residents. The ideal candidate is highly organized, comfortable working with deadlines, and able to balance administrative, financial, and resident-facing responsibilities. Key ResponsibilitiesProcess and post resident rent payments accurately.Manage rent collections and communicate with residents regarding outstanding balances.Monitor and respond to resident inquiries through EliseAI.Prepare and manage eviction filings while ensuring compliance with company policies and applicable laws.Assist residents with identifying and applying for available rent assistance programs.Complete pre-close accounting tasks and assist with month-end closing procedures.Conduct move-out inspections and prepare Security Deposit Accounting (SODA) statements and deposit settlements.Provide support with leasing activities, resident files, and general office administration as needed.Maintain accurate records and ensure all documentation is completed in a timely manner.Deliver exceptional customer service while maintaining professionalism and confidentiality.