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The retail lead associate helps the retail manager promote excellent teamwork, great customer service, enforcing loss theft prevention, and implementation of store and its appearance and presentation, and company policies and procedures. The Retail Lead is also vitally involved in maintaining fun, safe, energetic Aspen Snowmass ski/snowboard lifestyle ambiance in the retail store while making a life-long customer, not just a sale.Essential Job Functions
    Merchandise, display, front, and restock the retail space
    Open and closing duties of the retail stores (ASPENX and The Little Nell Boutique)
    Greets customers promptly and determines needs quickly
    Develops solutions for customers by listening to their needs and recommending the appropriate products. Builds customer confidence and helps make selections; offering suggestions and recommendations for ski, snowboard and general winter sports merchandise
    Possesses detailed knowledge of product benefits and features
    Demonstrates product uses and operation and provides details about merchandise specifications, maintenance, care, delivery, and warranties
    Answers questions about merchandise, the store, Aspen Skiing Company products and services and the resort
    Keeps clientele informed by notifying them of sales and future merchandise of potential interest
    Documents sale by creating or updating customer profile records
    Utilizes the company’s POS system to process discounts and payments, administer exchanges and returns, provide change and receipts
    Wraps or bags merchandise for customers
    Obtains merchandise requested by customer or receives merchandise selected by customer
    Counts and balances tills 
    Maintains a clean work environment through folding merchandise on the retail floor and stockrooms.  Cleans dressing rooms of hangers and tags, and puts merchandise back in proper place after each use of the dressing room
    Collaborates with other team members to keep the sales floor area clean and organized at all times
    Cleans shelves, counters, fixtures or tables
    Stocks shelves, counters, fixtures or tables with merchandise
    Assists in maintaining the back stock room 
    Helps with opening and closing cleaning duties
    Identifies and monitors security issues and notifies management. Helps prevent loss and theft of cash and inventory
    Other duties and responsibilities as assigned