Scheduler/Office Administrator

Duties:

- Schedule customer appointments using our electronic scheduling system

- Coordinate and manage the daily schedule of our technicians

- Communicate with customers to confirm appointments and provide necessary instructions

-Coordinate with technicians to make sure they have the proper supplies and equipment to complete the job

- Maintain accurate customer records and update information as needed

- Collaborate with office and field staff to ensure jobs are scheduled on time and proper rotations are maintained

- Handle incoming calls and inquiries from customers, providing exceptional customer service

- Follow NFPA guidelines to ensure services are being performed according to code

- Assist with administrative tasks as needed

Requirements:

- Previous experience in an Administrative role

- Computer and word processing literacy

- Proficient in using phone systems and scheduling software

- Excellent communication skills, both verbal and written

- Strong organizational abilities with attention to detail

- Ability to multitask and prioritize tasks effectively

At our company, we offer competitive pay rates, opportunities for professional growth, and a supportive work environment. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.