Secret System Admin Help Desk

Job DescriptionInsight Global is looking for a Top Secret System Admin to support in a Help Desk Environment in Colorado Springs. This requires strong System Administration skills. This individual will act as the first line of defense for user-level interactions and issues. This position primarily supports users in person, secure phone, email, or instant message (IM). This position will be customer-facing, so refined customer service and IT skills are necessary for this position. You must be comfortable with diagnosing and troubleshooting issues with remote users daily. Domain account creation (along with restricted security group add abilities). User password resets. User VDI troubleshooting. Application installations and troubleshooting for users. User thin client troubleshooting. Work with the active directory team and compliance/patching admins to work through updating processes and procedures. Monitoring dedicated helpdesk phone lines and/or chat capability for servicing various program team requests for assistance. Route user requests to the appropriate team for service. Windows 10/11 administrative experience in an enterprise environment. RedHat 7/8/9 administrative experience in an enterprise environment. Microsoft Active Directory for tasks such as creating/modifying users.PR 54-70/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and RequirementsBachelor's Degree w/ 5 years of experience supporting users in enterprise level system (4+ in lieu of degree)Top Secret ClearanceSecurity+ or equivalentStrong experience installing and troubleshooting Windows 10/11 and Linux 7/8/9 applicationsExperience with writing standard operating procedures (SOP) documentation and ability to write/edit technical documentation processes/procedures (Atlassian Confluence)Comfortable interacting professionally with users and customers in an IT service typesetting (via phone, VDI, email, IM, and face-to-face)Microsoft Active Directory for tasks such as creating/modifying users nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.