Senior Consultant, Go-To-Market Client Services

Visa DPS, a processing asset at Visa is focused on providing future-ready innovative processing products with superior performance. Visa DPS customers include traditional financial institutions, Fintechs, Neobanks and 3rd party aggregators. Building upon foundation of Visa DPS debit processing business, we are expanding our capability to include additional payment types such as credit. To affect this new solution, we are looking for digital savvy client experience leaders who are passionate about innovating and delivering differentiated client and end-user experiences in the processing space. They will be responsible for aggressively expanding new Visa DPS solutions by delivering new offerings that will be integrated into existing Visa DPS foundational platforms. As part of this new team, you will help influence and shape our new product offering.The Senior Consultant, Go-To-Market Services is responsible for the Client Service framework of new product launches and optimization of processing products such as Credit and BNPL. Accountability spans across end-to-end service experience from pre-sales to full product activation, driving standardization in alignment with Visa’s client centric Go-To-Market architecture.As a Senior Consultant in the Go-To-Marker services team, you will:Define the end-to-end Go-To-Market service experience for a client, and develop necessary documentation to educate Client Services and ensure they have the necessary artifacts to educate and execute the strategy with clients.For new products and initiatives, incubate onboarding and implementations, create SLAs and implementations blueprints, establish ongoing support and client optimization blueprints to be utilized by regional Client Services teams.Define strategic plan to migrate support to wider Client Services teams with a focus on operational efficiency, scalability, and consistency.Partner with Product to provide input to design, development, implementation, client engagement and support process with regional feedback and a client lens.Develop strong partnerships with Global Product, Regional Client Services, and Technology teams to be recognized as a key contributor to their success.Become DPS processing products’ subject matter expert in Client Services including knowledge of the processing requirements, APIs, implementation guides, client integration options, deployment, and post-production support.Use technical expertise blended with business acumen to solve complex problems independently.Engage regularly with regional Client Services peers to socialize and educate details of the Product pipeline, define processes and artifacts applicable to all regions, and maintain a continuous feedback loop to provide timely feedback to Product.Engage in the development and execution of Product KPIs, ensuring regional alignment.Identify/prioritize key product needs, dependencies with regions, define success measures and track status with product.Embrace and implement new methodologies on an ongoing basis as the business scales within the organization.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.