Senior End User Computer Support Tech.

POSITION OVERVIEW: Under limited supervision, provides technical support for the installation, repair, and maintenance of personal computers, workstations and related software and hardware used by employees, contractors, or clients. Work alone or together with other team members to address a range of troubleshooting activities to resolve identified questions, issues and problems with individual and group hardware and software, with special emphasis on issues that may require research and initiative to identify and resolve. Included among the varied day-to-day EUC operational tasks, the candidate will also perform refreshes, data migrations, imaging of machines, provide regional remote support via phone / remote connection, and possibly assist the Service Desk. There will be a great deal of interaction with various teams such as server, network and exchange teams; must have very good communication skills. Will work with End User Computing Support team members and other IS work groups to implement, maintain and troubleshoot specific issues, questions and problems associated with individual computers or related hardware; this may include support for various network, application and infrastructure systems. This Position may require both local and remote travel. SPECIFIC RESPONSIBILITIES: Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, laptops and related hardware / software. Will provide similar support for Apple devices, including Mac desktops, laptops, and smartphones with future support of Linux based computers. Troubleshoots software and hardware questions, issues, problems and failures with workstations, laptops, related hardware / software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions. Screens and diagnoses internal inquiries and work requests for maintenance of computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups. May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures. Assures that all activities are documented and reported according to company and IS standards. Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user's satisfaction. Maintains knowledge of current trends in the development of end user hardware and software. May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services. Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed. Assists with office moves, consolidations, and closures. Onsite support will be provided in home office (Denver, CO) as well as remote regional support with some business travel, as needed. PREFERRED EDUCATION/EXPERIENCE: 4-year degree in Computer Science (or related curriculum) and at least 6-8 years of relevant IT work experience. Experience should include the support of various Endpoint devices in a geographically diverse environment. Individuals with a 2-year degree and an additional 3 years of relevant experience can be considered. Those candidates without a degree will be required to have an additional 5 years of relevant experience for consideration. Certifications: COMPTIA Fundamentals or A+ certification (either or both preferred) Microsoft certification and or ITIL Foundation if applicable SKILLS/COMPETENCIES: A good working knowledge of Microsoft operating system and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals. Experience working with standard security tools including anti-virus and disk encryption. Working knowledge of the Apple operating system and applications. Good team work skills Excellent customer service skills. Be very thorough, organized, and efficient. Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations. Written and oral communication skills appropriate for the position, including the ability to speak very well in basic professional situations and present technical data in a logical manner that is easy to understand (may include communication via telephone, in person, or presenting to small groups). Ability to write moderately complex documents (may include emails, memos, procedures, presentations, knowledge articles). Typically communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors). ESPO Corporation Willowbrook, IL 60527 View all open jobs at: www.espocorp.com/jobs Leaders in Technical Recruiting & Staffing since 1965 We are an Equal Opportunity Employer and value the benefits of diversity in our work force . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status or any other attribute or protected characteristic by law. {Want to learn more? Click here www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .} If you need assistance applying please contact us at .