Senior Manager - Social Media Management Platforms

Job Number 24111195Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYThe Senior Manager, Social Media Management Platforms will work closely with the Director, Social Media Support, and Social Media stakeholders across Marriott (including M Live, Brand Digital & Social, CX, Marriott Digital Services, Global Digital, Continent teams, Management Companies, CEC and properties) to develop, maintain and launch social media management and listening platforms that support our organization.Position will:

Assist the Director, Social Media Support with the mulit-year implementation and roll-out of an enterprise-wide social media management platform (Sprinklr) and a social media listening platform

Discover and document stakeholder requirements

Establish platform implementation and ongoing success criteria

Maintain accurate, high-quality and timely documentation of implementation steps and activities for executives and stakeholders

Develop, update and deliver project plans and communication plans

In conjunction with the Vendor, design and configure appropriate platform solutions that meet requirements, and fulfill use cases

Ensure that all users are trained and educated properly and in a timely fashion

Develop scalable governance and administrative processes with the Continent teams

Deploy software in a way that anticipates future needs or is able to accommodate business requirements that may arise

Serve as the day-to-day social media management and listening platform contact and administrator for above-property Marriott stakeholders (Corporate, Continent, Agency)

Work closely with Continent teams to ensure social media management and listening platforms are meeting the needs of the properties, and provide property support as-needed

Serve as the day-to-day contact at Marriott International for social media management & listening platform vendors

Oversee the Sprinklr Managed Services team

Ensure optimal stakeholder service as it relates to platform performance, functionality, enhancements, and configuration

Track monthly service hours against the contract and prioritize work as-needed

Provide Social Media escalation support for platform problems for all Marriott stakeholders

In conjunction with the Vendor, work with stakeholders to continually optimize the design and configuration of the platforms that support social media management and listening

Develop design and configuration recommendations for ad-hoc projects and initiatives, and implement with vendors as-needed

Consult with stakeholders to make recommendations for people, processes and technology that help them achieve their objectives

Develop and deliver presentations to stakeholders, corporate leaders and executives as-needed

Update social media management and listening platform documentation and training on internal communications channels

Assist the Director, Social Media Support with new vendor contract negotiations and existing contract renewals

CANDIDATE PROFILEEducation & Experience Required:

4-year degree from an accredited university

5+ years experience in the business, sales and marketing, digital/ecommerce, social media, management operations, or related professional area.

Experience & Skills Preferred:

2+ years of Sprinklr management, design, configuration, deployment and support

Fluency in social media listening and analytics tools

Deep understanding of the most popular networks (Facebook, Twitter, Instagram) and how they can be used to achieve business objectives

Strong technical background with advanced skills in Microsoft Office applications

Team player with demonstrated ability to navigate large organizations, influence partners, build consensus and work across various functional departments

Strong written and verbal communication skills

Ability to summarize information and deliver engaging presentations

California Applicants Only: The salary range for this position is $96,038 to $209,169 annually.Colorado Applicants Only: The salary range for this position is $96,038 to $190,154 annually.Hawaii Applicants Only: The salary range for this position is $116,205 to $209,169 annually.New York Applicants Only: The salary range for this position is $96,038 to $209,169 annually.Washington Applicants Only: The salary range for this position is $96,038 to $209,169 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 28 days after the date of this posting, June 27, 2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.