ServiceNow Architect

Brooksource
Denver, CO
15 May 2025

Vacancy expired!

ServiceNow Architect - Advanced AI Operations

Contract-to-Hire

Denver, CO (Fully Onsite)

What you will be doingOur client's Network Operations Center (NOC) is looking for a ServiceNow Business Architect with expertise in understanding the underlying architecture of ITSM, CMDB, and TSOM to support as many out-of-the-box functions within each product area as possible. As a critical part of the Advanced AI Operations team, you will help design and enable the strategy map that aligns our client's Wireless Operations and Engineering teams with industry standards and best practices; optimizing workflows and form structures to support the end-to-end automation needs of each key stakeholder. You will partner closely with Network Operations and Engineering, Advanced Operations, Advanced AIOps, and the Service Management Organization acting in a consultative capacity to gather end-user requirements and drive simplified standardization that comes from an “Automate Everything” approach.

In this role, you will:
  • Act as key interface between the development team and the key stakeholders including Network Operations, Field Operations, Engineering, and Vendor integrations
  • Analyze and translate end-user business information and technical requirements into an architectural blueprint to achieve complex business objectives
  • Provide detailed insights in designing ServiceNow solutions across multiple products including ITSM, CMDB
  • Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g. ITSM, CMDB, ITOM)
  • Driving process optimization, efficiencies, and productivity using automation
  • Facilitate workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
  • Test and approve all new end-user implementations
  • Work with the Operational Process Improvement team to ensure documentation is updated and aligns with ServiceNow

The Skills and Experience You Bring:
  • A ServiceNow Architect leads the solution to any problem or issue with an industry-standard, out-of-the-box,

    automation-first mindset, utilizing a “crawl, walk, run” approach to implementation.
  • Bachelor’s Degree in Computer Science, IT-related field, or equivalent years of experience
  • 5+ years of ServiceNow Technical Experience
  • Expert understanding of best practices for design and implementation within SNOW
  • 3+ years of experience in designing solutions within ITSM, CMDB, and ITOM; preferably within the wireless telecommunications industry
  • Ability to manage customer and stakeholder expectations
  • Hold a ServiceNow System Administrator, Implementation Specialist, or Platform Architect certification
  • Hold an active ITILv4 Foundation or higher certification, eTOM (TMForum) Certification, or equivalent certifications in Business Process Management, Incident/Change/Problem Management, or CMDB/CSDM
  • A positive attitude, exceptional organizational skills, and the ability to communicate effectively
  • Wireless experience is a plus
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
  • ID: #49938277
  • State: Colorado Denver 80201 Denver USA
  • City: Denver
  • Salary: $70+
  • Job type: Contract
  • Showed: 2023-05-15
  • Deadline: 2023-07-01
  • Category: Et cetera