Shared Medical Appointment Coordinator

The Shared Medical Appointment (SMA) Coordinator is responsible for the successful coordination of shared medical visits. They are focused on front desk functions as well as coordinating visits and activities for the participants.  The SMA Coordinator approaches their tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change.We offer:$20 to $22 per hr. Monday to Friday – 8 am to 5 pmComprehensive Benefits Package includes:Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)Low employee premiums, especially given rich benefits$25 Primary Care Physician and Specialist Co-pays (in-network)Low deductibles and co-insuranceFree provider visits and services at all Salud facilitiesPreferred prescription pricing at Salud pharmaciesDental PPO planIncludes Employee Discounts at All Salud Dental FacilitiesVisionGenerous vacation accrual10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday) Up to 8 Paid accrued Sick Days per yearDefined Contribution Pension Plan.   Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what).  Employees who have worked at least 1,000 hours within a 12-month period are eligible.403b Retirement savings plan.  You can contribute pre-tax or after-tax (Roth) towards your retirement savings.Flexible Spending AccountsBasic Life and AD&DSupplemental Life and AD&DShort-Term & Long-Term DisabilityAccident & Critical Illness InsuranceEmployee Assistance ProgramOur Mission is to provide a quality, integrated healthcare home to the communities we serveSpecific Duties:Works in conjunction with other Medical Providers, Dental Providers, Behavioral Health Providers, and all other staff to ensure that the patient obtains the highest standard of integrated health carePatient recruitment and education on shared medical visitsCoordinates physical rooms, staffing, and electronic health record management following standard protocolsOrders supplies, snacks, and equipment such as binders, marketing materials, and facilitator guides necessary for the efficient operation of the clinicResponsible for completing front desk functions, including appointment preparation, patient registration, insurance verification, money collections, patient reminders, etc.May serve as a greeter, front desk receptionist, and/or cashier when not involved in group-related tasksPrepares educational materials and supplies for each cohort/patient meetingCommunicates regularly with all providers, facilitators, and support staff regarding the SMA visits and program to ensure all are properly informed and answer any questions regarding its coordinationProvides patients with approved resources and information pertaining to their visitsCoordinates efforts with the Maternal Child Health Coordinator (MCH Coordinator) for patient referrals, hospital records, and visits for OB patientsServe as the expert in job functions in their area. They are the go-to person for questions, support, and staff trainingAssists with data collection and evaluation of the SMA program. Reporting and solving problems that may ariseFollows procedures for the electronic health records systemPromotes to all staff a “excellence in customer service” attitude to meet the needs of all SALUD patientsEnsures safety standards are met in the Front Office as identified by AAAHC, OSHA and Salud Policies/ProceduresRespects privacy by adhering to all HIPAA standards for patient and employee confidentialityActs as a patient advocate for our vulnerable populations by ensuring that patients are fully informed and comfortable with their visit to SALUDCareer ladder positions at Salud are required to complete the career ladder through level four, which is most closely associated with their role. This includes completing all the courses, passing the exams, having satisfactory reviews, and obtaining the outside certification as quickly as these levels are available and within the parameters established by Salud. Those unable to complete the ladder within the parameters set by the organization will not be allowed to continue in their current role. May be required to travel to other clinics based on staffing shortagesPerforms other duties as assigned