Sr AI Operations Manager

We are seeking an operational leader to oversee the implementation of artificial intelligence (AI) capabilities within Global Media Operations (GMO). This new role will be responsible for deploying AI-driven technologies that reduce manual touchpoints across the operation in alignment with our LRP. These solutions will power automation and innovation, increase productivity, improve scalability, and support 24x7 operational teams.       We are looking for someone with foundational experience working within the media industry and who is passionate about technology, including AI and automation. A successful candidate will strive to understand a variety of operational workflows, collaborate to get things done across a matrixed organization, and communicate effectively across multiple levels of the organization. Blending an understanding of operational workflows, project management, AI tooling, and business acumen, the ideal candidate will effectively utilize their diverse skillset to transform GMO through AI and automation. Key Responsibilities: Identify and prioritize AI and automation opportunities within GMO by defining problem statements, clarifying jobs-to-be-done, quantifying current costs, and articulating a clear value proposition in alignment with our LRPHelp define GMO’s AI strategy and next-generation content supply chain by building a reference architecture and defining agents and sub-agentsLead teams of knowledge workers and builders to create workflows, skills, and agents within approved platformsLead the end-to-end delivery of AI and automation solutions across the project lifecycleLead the operational rollout of AI solutions, including SOP development, user training, and adoption measurementPartner cross-functionally with Product, Engineering, and other O&T teams to deliver integrated, scalable, and secure AI solutions aligned to NBCUniversal’s enterprise governance standardsEngage external vendors to scope AI and automation solutions, while maintaining strong relationships to stay current on evolving capabilitiesAct as a liaison to NBCUniversal’s Enterprise AI organization to leverage training, accelerators, and best practices while contributing to broader AI enablement initiativesAll other duties as assigned