Staff Systems Engineer

Visa Technology & Operations LLC, a Visa Inc. company, needs a Staff Systems Engineer (multiple openings) in Highlands Ranch, CO to:Support critical applications and ensure the stability of services by performing dedicated maintenance activities.Engage in automation activities, perform root cause analysis (RCA), and remediation.Responsible for Infrastructure Operations and Production Support of container technologies and orchestration platforms, including incident/change/problem management, call triaging, and critical issue resolution procedures.Harden and secure the Kubernetes cluster with monitoring and auditing dashboards.Operate in complex, highly secure, and highly available, operations environments and interact with the technology domain experts required to maintain those environments.Coach other members of the support team, sharing technical and customer knowledge in a helpful and timely fashion.Responsible for partnering with the Platform, Engineering and Delivery Teams to deliver seamless infrastructure support for all Visa business lines.Responsible for the Security Remediation process (vulnerability assessment and patch management).Contribute to standardize and document operational procedures.Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management.Be scheduled On-Call to support the infrastructure and our systems.Position reports to the Highlands Ranch, CO office and may allow for partial telecommuting.