Come Create at RicohIf you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in yourselfAt Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
POSITION PROFILEThis position is responsible for supervising a team managing all functions related to print production customer service, quoting, order processing, communication, reporting, and invoicing. Will assist in resolving complex challenges while identifying the root cause of problems brought to the team by internal and external customers. Drives strategies and process improvements within the department to increase efficiency and effectiveness of the team.Job Duties and Responsibilities
Supervises and motivates team of non-exempt employees.
Accountable for all department policies and procedures assuring delivery of the highest levels of customer service and communication along with the accurate and timely processing of orders
Manages daily workflow of customer requests and timely deliverables utilizing MIS system scheduling tools and customer portals.
Reviews / approves complex quotes and production timelines
Assists with marketing of services and new customer onboarding.
Support sales teams with customer communication and recurring meetings.
Delivers on monthly reporting activities.
Assist with customer portal management and MIS system enhancements,
Maintain relationships and onboarding outside print partners.
Assists team members in identifying the root cause of complex problems and assuring timely issue resolution.
Coordinates development and training for respective team.
Responsible for developing strong working relationships with internal and external customers.
Recommends and/or supports innovative procedures to improve productivity and efficiency while ensuring the highest level of quality.
Responsible for ensuring that excellent customer service is consistently delivered to all internal and external customers.
Maintains efficient workflow by holding teammates accountable for quality and efficiency of their work.
Performs other duties as assigned
QUALIFICATIONS (Education, Experience, and Certifications) Typically Required:
Experience in setting goals by defining and prioritizing specific, realistic expectations.
Preferred minimum of 3 years of industry experience or minimum of 2 years of supervisory experience.Typically Preferred:
4-year college degree; business degree is preferred. Will consider previous experience in a customer service print production environment.Ricoh is an EEO/Affirmative Action Employer Minorities/Women/Protected Veterans/Disabled.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Full-time