What You Will DoSupports centralized system operations and workflows across the resident lifecycle. Acts as an extension of onsite leadership by handling escalated requests related to applicant screening, lease execution, and account modifications. Provides guidance to the team, ensures compliance, and drives consistency in service delivery.Essential Functions: Supports team performance by guiding customer interactions, reinforcing sales strategies, and promoting consistent follow-up practices. Ensures adherence to company policies and quality standards while maintaining a strong customer focus across all communication channels. Uses internal systems to track lead activity, monitor engagement, and maintain accurate records, while reinforcing practices that support a positive customer experience and brand reputation.Lead centralized sales and customer engagement efforts, supporting the prospective resident lifecycle and driving lead conversion.Guide team performance by reinforcing sales strategies, coaching customer interactions, and ensuring consistent follow-up practices.Serve as an escalation point for complex customer issues and ensure timely, effective resolution.Support inbound and outbound engagement, including high-priority leads and resident concerns, while helping drive tour scheduling and leasing outcomes.Monitor customer interactions and processes (including reputation management and assistance animal requests) to ensure quality, accuracy, and compliance with company standards.Support daily operations through coaching, workflow coordination, and use of systems to track leads, document interactions, and manage follow-ups.