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Taxpayer Service Representative - Temp 165107Print (https://www.governmentjobs.com/careers/adams/jobs/newprint/4347074) ApplyTaxpayer Service Representative - Temp 165107Salary $44,404.67 - $51,065.37 AnnuallyLocation Brighton, COJob TypeTemporary 3Job Number06314DepartmentCounty TreasurerDivisionCounty Treasurer DivOpening Date01/12/2024Closing Date1/18/2024 4:30 PM MountainOur MissionAt Adams County, our team members engage in top-notch opportunities to grow and expand their impact. We cultivate an inclusive and innovative culture where diversity matters! Diversity, Equity & Inclusion (DEI) is a core cultural competency at Adams County, and we actively seek and welcome applicants that bring diverse experiences and value inclusion.Position classificationOnsite Job duties and expectations require employee to be regularly scheduled onsite.
Description
Benefits
Questions
What Success Looks Like In This JobThis is an entry level position into the career path of the office of the Treasury in the Treasurer Division. The position focuses on receiving and applying tax payments to tax accounts via the Treasurer's software (EagleTyler®) and provides a high level of taxpayer service. The position is assigned to in-office duties, generally, at any one or more of the Treasury facilities in Adams County, but, the position will also be called on, from time-to-time, to perform in-the-field work, as well. Examples of Duties for Success
High Degree of personal responsibility, drive, and accountability.
High degree of meticulous attention to detail.
High ability and willingness to follow instructions without deviation.
Answers complex questions about real and personal property tax accounts, tax exemptions, tax deferrals, mobile home taxation, movement permitting, authentication, and purging.
Provides high level, prompt, courteous, and professional service in person, via email, and phone.
Receives, verifies, and applies tax payments. High volume of payments in electronic funds, cash, check, and card; must be appropriately quick at analyzing tax accounts and applying both taxpayer and 3rd party payments correctly with minimal to no errors.
Processes miscellaneous cash receipts from other elected offices and county departments.
Opens and processes all daily incoming mail. Incoming mail in the Treasury is high volume, consisting during payment season (about 5 months of the year), of 10-20 trays per morning at approximately 700-1200 mail units (envelopes) per tray. Ability to lift 20-40 lbs. frequently is required.
Upon request by the Treasurer and Public Trustee, research law, procedures, and tax account matters, and drafts professional correspondence to taxpayers and 3rd parties.
Performs daily scanning of payments and correspondence, and archival within State law requirements and Treasury procedures of same.
Performs frequent till reconciliations and participates in audits of tills.
May be called on to work with Tax Compliance Chief in enforcing tax laws as to delinquent tax accounts, and therefore, must be able to walk significant distances in a day, in all types of weather.
Performs other related duties and responsibilities as requested by Treasurer and Public Trustee.
Qualifications for Success
Exercise confidentiality as to all Treasury communications, processes, procedures, banking protocols, employment matters, and, other restricted data.
Skilled in providing superior taxpayer service via phone, mail, email, and face-to-face.
Skilled with computers, including navigation and proficiency in applications within multiple drives, and file structures.
Proficient with MS Office Suite, and most specifically, Excel and Outlook.
Strong critical thinking and analysis, cash handling, numerical calculation accuracy, ten-key by touch, and highly proficient written and verbal English (and Spanish if hired for Spanish skills) grammar skills.
Communicate clearly, concisely, and effectively, both orally and in writing.
Must establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work, including the Treasury and Public Trustee team, other Elected Officials’ offices and teams, County employees, taxpayers, other Treasury and Public Trustee stakeholders.
Ensures strict adherence to established guidelines, policies, procedures, and standards. Reviews and analyzes work completed to determine effectiveness in meeting standards, goals and objectives.
This position must be able to perform all of the essential tasks required no later than by the 6th month of appointment.
A review of the incumbent's performance on the above performance indicators will be conducted on a periodic basis as determined by the supervisor. The supervisor evaluates the incumbent's administration of policies and procedures through daily observations, spot checks, written reports, feedback from other staff members and the public, and communication with the incumbent.
Strong team behavior and maturity is required.
More Qualifications for Success
Education and Training:
High school diploma or GED equivalent, along with the Experience requirement, is required.
Fundamental understanding of basic accounting principles is required.
Associate Degree in Business Administration, Economics, and/or Finance conferred at the time of hiring, or a commitment to successfully complete such Associate Degree, and accomplishment of same, within two (2) years of hire date is required.
Bachelor’s Degree in business, Economics, and/or Finance is preferred.
Experience Required:Two (2) years of related experience in a combination to include cashiering, taxpayer or customer service, and/or banking.
License or Certificate: Notary Public commission by the Colorado Secretary of State, in good standing, is desired, and may be required after hiring.
Background Check: Must pass criminal background check/s prior to hiring, and from time-to-time during employment.
Drug testing at any time, as a condition of employment.
Bilingual preferred
Restricted Access/Confidentiality: The Treasury’s various offices are restricted to access by Treasury and Public Trustee employees and those granted permission to enter the facilities by the Treasurer and Public Trustee. All data and correspondence are to be held at all times as confidential by the Treasury employees Employees in this benefit class are eligible based on the number of hours worked and the duration of employment.Employees who work within the parameters below are eligible to participate in the 457b deferred compensation plan:
Duration - 3 months or less
Weekly Hours - Any
Break in Service Requirement - 13 weeks
Lactation friendly certified workplace
OR
Duration - Up to 12 months
Weekly Hours - 29 or less hours
Break in Service Requirement - 13 weeks
Employees who work within the parameters below are eligible to participate in the the medical plan for the employee and child(ren) only as well as the 457b deferred compensation plan:
Duration - At least 3 months and up to 12 months
Weekly Hours - 30 or more
Break in Service Requirement - 13 weeks
Lactation friendly certified workplace
01
Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.
Yes, I understand and agree
Yes, I understand but disagree.
02
Please select your highest level of education:
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master's Degree
Doctorate's Degree
Not Applicable
03
Do you possess two years of related experience in a combination to include cashiering, taxpayer or customer service, and/or banking?
Yes
No
Required Question
AgencyAdams CountyAddress4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213Websitehttp://www.adcogov.org/current-career-opportunitiesApplyPlease verify your email addressVerify Email
Full-time