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Maxar is currently seeking a Technical Services Operations Center Administrator to join our team in Longmont, CO. Life with Us Your Project: In this role, you will be key to monitoring and troubleshooting the entire IT stack (data center, network, storage, servers, and applications/services) and communicating issues and the overall status to all relevant personnel. This challenging position offers you traditional operations center 24/7 monitoring and response responsibilities as well as system administration duties for performing initial troubleshooting of all issues. You will work closely with internal Maxar departments such as IT, problem management, customer service, the data operations center, and software development. Your Career: We are very serious about professional development and continuing education at Maxar. We offer our team members with the opportunity to define their own career trajectory. Our group has amazing resources to support learning and development. You will work with your manager, or a mentor, to set goals and design a development plan to advance your career. What We Offer: Time for dedicated professional development, conference attendance, corporate partner and industry training, peer group collaboration, hackathons, as well as paid certifications, education reimbursement and student loan forgiveness. What you'll do day-to-day (with your colleagues):- Perform a variety of tasks including system and application monitoring, ticketing and incident resolution.
- Work directly with various technical support teams to monitor, escalate events, and manage incidents and alarm thresholds.
- Maintain strong interpersonal skills, self-motivation, and keen attention-to-detail.
- Must be a U.S. citizen with a current/active Secret security clearance
- Associate's degree in computer science, information systems, or a related field. Two years of experience may be substituted for a degree
- Minimum of 2 years of technical troubleshooting experience
- Ability to accommodate a weekly day or night shift that includes one weekend day per week. Shift includes working only three-to-four 12-hour shifts per week.
- Advanced understanding of networking, firewalls, routing, remote site connectivity, and applicable troubleshooting practices
- Experience with RedHat, LDAP, Satellite, Puppet, DNS
- Experience with Active Directory & Server 2008R2 or 2012R2
- Experience with VMWare and Virtual Servers
- Knowledge of data / IP networking and protocols (OSPF, BGP, GRE, TCP, FTP, FCIP, NFS)
- Work experience with Python
- Work experience with AWS
- Strong critical thinking and troubleshooting skills
- Strong business acumen, client-service, and results orientation
- Ability to think both strategically while also executing tactically
- Positive history of building positive relationships, both internally and externally